Bug on being uncollected

Mrpopossj4

So I've recently got uncollected on another acc of mine but I didn't get the upgrade Crystal's neither any grandmaster shard calendar

Terra

Restart your game. And check your in-game mail. If the issue persists contact support.

Mrpopossj4

I had uncollected a few days back on this acc and realised today

Mrpopossj4