Can someone please help

I’m not getting credit for fighting Thor (ragnarok). I fought him 3 times before I realized it. Is there something I’m missing, not understanding, seeing or doing wrong? I know I need to submit a ticket but I wanted to make sure there isn’t any info I’m missing or haven’t seen. Thanks for the help! 





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Same happens on Dr. Strange if you go to Act 1 and fight him... you don't get credit.
Wonder if these all have problems fighting against any 1* champ ? Like what I assume is a 1* Dr.Strange in Act 1.1.1 which also doesn’t work for people.