glitched chat or suspended

isaachart86isaachart86 Member Posts: 5
in Suggestions and Requests
I have been playing this game for about 4 years now. And I have had some issues with Kabam before. but this one takes the cake. I had somebody offer to merge alliances with me so I sent an invite to him and let him know that I sent the invite. he let me know that he wanted me to move over to his Alliance. and then he asked me what I thought. I wrote my response and I hit send but nothing popped up.I figured maybe the game glitched so I wrote it again and when I tap send it did the same thing. so I tried going into my alliance and talking to them to see if anybody else is having that issue. but when I tried to send the question nothing went through. I tried restarting my phone and I still have the same issue when I got back into the game. I sent a ticket to Kabam and they sent me this copied and pasted response about why a person might not be able to use chat. I sent them a new ticket because they closed at 1 the second that they sent the first message. the new ticket ask them if I was suspended from chat and they sent the exact same response word for word the only difference was the name of the bottom. they never answered my question and told me if my account was on a chat ban. they listed their terms and conditions and I read through them carefully. I haven't come close to Breaking any of the rules that were in there. I don't understand what is going on with my account but I do know that this is causing some serious issues with my gameplay. I am the leader of an alliance and I can't talk to them. I can't send private messages to anybody. I can't talk in AQ or global. I'm playing the game and complete silence which makes it extremely difficult when you're trying to talk strategy with your alliance. I want Kabam to tell me what's going on with my account but they just keep sending me the same copied and pasted response. it's extremely frustrating and it's kind of scary to think that I may never be able to speak in the game again according to what they had said to me in that copied and pasted response. it sounded like I've done something wrong, but I haven't done anything that would merit me being banned from chat. basically the copied and pasted response only told me that I can wait for 72 hours or 3 days, and then I can try to talk again. and if it doesn't go through after those three days then that means that I am permanently banned from being able to talk through any channels in game. it would be nice if I could speak with somebody that works for support with Kabam and they can tell me if there's an issue with my account or if there is a ban put on me and is there is a ban put on me then I would like to know which rule I supposedly broke. but they won't tell me anything. as much money as I've put into this game it's very discouraging and aggravating. so there's any staff out there that see this may you please speak with me so we can get this figured out?

Comments

  • Jon8299Jon8299 Member Posts: 1,067 ★★★
    You probably spammed the same message over and over again. The Spam net picked you up and aleryed Kabam. Try talking in day 2 of the 3 day ban. Usually if it's harmless you can chat again early.
  • isaachart86isaachart86 Member Posts: 5
    I was trying to get more people in my alliance, and I did paste the same recruiting thing a few different times pretty close together. But that's mostly all I see in global. I thought that was a normal part of the game. Thank you for your response Jon :smile:
  • Jon8299Jon8299 Member Posts: 1,067 ★★★
    Yeah there seems to be a trick to it.
  • Xthea9Xthea9 Member Posts: 829 ★★
    Just read the terms, if u use certain numbers or words u get ban for 72 hours , read below

    · Send, post, transmit or make available any pornographic, sexually graphic, threatening, embarrassing, hateful, racially or ethnically insulting, inciteful, deceptive, tortuous, defamatory, libelous, or otherwise inappropriate or offensive comments or content, including any uses of characters such as 1@#$% to replace letters and including any topics that may be harmful to or threaten the security of a child or minor
  • UnknownUnknown
    This content has been removed.
  • Jon8299Jon8299 Member Posts: 1,067 ★★★
    Sometimes you find gold there.
  • SiriusBreakSiriusBreak Member, Guardian Posts: 2,156 Guardian
    Same thing happened to me a couple weeks ago. Give it 24 hours and you'll be back up if you did no real wrong. Evidently you can get suspended for doing what EVERYBODY does in Global. Recruit. I tend to stick to the forums for recruiting. However as Jon8299 said, you sometimes find gold in Global. So never completely restrict your methods. Just be more cautious in Global. Maybe try changing up the message every 3 messages with a slightly different wording. Or space out your recruit messages. I do feel for you as it was EXTREMELY frustrating. Thankfully we use Line app in our Alliance, and I was able to contact the other officers and leader to inform them of the issue I was having. All agreed, it was ridiculous. Truth is, much of what Kabam does is ridiculous at times. Take the current "scheduled main't" message, lol. Would have made more sense to have an "emergency main't" message, but alas, such is Kabam. #thestruggleisreal
  • Jon8299Jon8299 Member Posts: 1,067 ★★★
    The main problem are those no life people who report you just because you interupt their disgusting conversation with other people. But you'll see on person ask for girls or gifts over and over again and you get chat banned.
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