Hi. As you can see in the video I am currently in Abyss of Legends and I need potions and revives from my stash in order to finish it, but I can't claim them!  I have already reinstalled the game and tried another device. 
What am I supposed to do here? Should I use revives and potions which I was saving for my next path? Am I going to lose all the items that I have in my stash just because I can't claim them, including most of the items from the 3k unit bundle? 
Link to the video: 
https://youtu.be/Y_dAZcUhOWY