Can't claim potions and revives from my stash. SOS!

Hi. As you can see in the video I am currently in Abyss of Legends and I need potions and revives from my stash in order to finish it, but I can't claim them! I have already reinstalled the game and tried another device.

What am I supposed to do here? Should I use revives and potions which I was saving for my next path? Am I going to lose all the items that I have in my stash just because I can't claim them, including most of the items from the 3k unit bundle?

Link to the video:

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