Options

Negative Credits

mrBlackHolemrBlackHole Member Posts: 2 ★
edited December 2020 in Suggestions and Requests
I've been playing Marvel Contest Of Champions for many years now.
Recently I've got a message from Kabam stating that I've refunded my July updates. However I didn't apply for any refund and I believe it's not appropriate to do such thing. I never violated any rules. I'm very helpless as I can't use units. I've mailed them so many times but they are saying the same thing. It was -19k and suddenly they have charged me -44k negative credits which worth like 5 Odins. And when I mailed them to provide me details they are not providing any details just saying to buy equivalent credits from store. This is very wrong that they are not fixing nor providing any details for which they charged me negative credits.
I've been playing this game for years now that I even got Elder of the universe tittle on anniversary .please can any one help me resolve this matter?
My in game name is •WITCHER•


Post edited by Kabam Porthos on

Comments

  • RenaxqqRenaxqq Member Posts: 1,765 ★★★★★
    Maybe you asked for refund?
  • UnknownUnknown
    This content has been removed.
  • DannyB01DannyB01 Member Posts: 650 ★★★
    Refund does count as negative credits, whether you asked for it or not. Most of the players 'caught out' by negative credits go it for buying units from third parties ('friends'), who used a credit card and didn't pay that off, eventually forcing a refund as perceived by Kabam.

    This is might be what happened? Many people didn't realise they were being scammed when buying these discounted units. Often the person selling them was vouched for or claimed trustworthy by alliance mates. Don't ever fall for it.

    This isn't the first time this happened (anyone remember Boz units?) and isn't the only method. There will be others and it'll always end in tears...eventually.
  • DL864DL864 Member Posts: 1,089 ★★★
    This is what happens when you buy an account you have no idea what you are getting.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @mrBlackHole, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues. You can find information about our refund policy HERE. However, if you require further assistance with this, I recommend continuing to work with our Support Team.
This discussion has been closed.