**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Kabam support

Grandmaster007Grandmaster007 Posts: 88 ★
in General Discussion
How long does it take to get a reply from the support team... I sent a ticket 13hours ago and still haven't got a reply from them

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    DigletGamingDigletGaming Posts: 849 ★★★★
    Grandmaster007 said:

    How long does it take to get a reply from the support team... I sent a ticket 13hours ago and still haven't got a reply from them

    They're really busy!
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    Grandmaster007Grandmaster007 Posts: 88 ★
    Okay I'm in no rush, I just thought it was weird cos I normally get replies within 2-3hrs before now.
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    Grandmaster007Grandmaster007 Posts: 88 ★
    DigletGaming said:

    You got give them some slack, I mean they're working like 24 7.
    And with the new game they made, they have a lot to handle

    Thanks
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    SpideyFunkoSpideyFunko Posts: 21,806 ★★★★★
    they said issues may occur with the new site
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    Kill_GreyKill_Grey Posts: 8,666 ★★★★★
    Sent in a ticket about 12 hours ago because I used the wrong resources on my human torch. Wanted to get it reversed before level up ends, but apparently that's not happening.
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    Kill_GreyKill_Grey Posts: 8,666 ★★★★★
    I still haven't gotten a reply.
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    Eb0ny-O-M4wEb0ny-O-M4w Posts: 13,764 ★★★★★
    13h is not really that much.
    You should wait around 3 days at least. That would be the common
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    Varad18Varad18 Posts: 162 ★
    Kill_Grey said:

    Sent in a ticket about 12 hours ago because I used the wrong resources on my human torch. Wanted to get it reversed before level up ends, but apparently that's not happening.

    This won't happen Lol
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    Kill_GreyKill_Grey Posts: 8,666 ★★★★★
    Has anyone even gotten a reply in the past week?
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