Unable to connect

TallWalters86

Is anyone else having issues being unable to connect to to internet my internet is working fine

MFEUCHARD3

Due to the in-game update being unable to login and I lost 1888 5 * fragments. How to redeem now?

Kabam Porthos

Hey guys, I'm sorry to hear you're unable to access the game. If you haven't already, I recommend going through the relevant troubleshooting steps below in an effort to resolve this issue.

- Android Troubleshooting
- iOS Troubleshooting

Additionally, please take a moment to share your feedback in one of the dedicated threads below by providing the details outlined in our Bug Report Template.

- Android Lag and Performance Issues Thread
- iOS Lag and Performance Issues Thread

The feedback we receive in those threads is instrumental in allowing us to make future improvements to the game. While it's not possible for us to acknowledge or thank each player individually for their feedback, we really do appreciate every report we receive.

@MFEUCHARD3, we're unable to help with account-specific issues here in the Forums. If you're concerned that you're missing Items, I recommend reaching out to our Support Team for assistance. You can contact them by clicking here: http://mcoc.kabamsupport.com/.