Suggestion for moderator updates regarding issues
I would like to make a suggestion of implementing some sort of "update bulletin board" which the community can look up themselves for any recent news that would pertain to the number or "hot items" such as bugs and glitches.
I've read countless posts of individuals requesting updates for this or that, and on numerous occassions I have witnessed days and weeks go by without seeing any response from a moderator.
I personally do not believe it is the intent of Kabam to disregard the community, but will say that for many including myself, a sheer non-response for an extended timeframe could leave a feeling of being ignored. I also do understand that due to any number of reasons, moderators job requirments and large amount of forum posts could make it difficult for them to respond to every request. Which is why I had a thought of the following suggestion.
I thought that either a stand-alone bulletin board or segment in the current forum thread title for identified, investigating, fix in progress issues would be an idea that might help alleviate some of the "limbo" feelings players get from lack a of acknowledgment.
a "timeclock" could be added for example every 8hrs where an update for all listed issues will be announced. That could instill a sense of consistency and relieve any "when are we going to hear something"? Type Complaints.
I am aware that some moderators have commented that they are unable to give an update when they don't have one, which is totally understandable. IMO however, a statement of "hang in there folks, we have no new update at this time" periodically, could be recieved as an update regardless of breaking info and better than no response and not knowing when the next will come. I don't believe there are any underlying negative aspects to something like this, but I've been wrong more than my share. Just a suggestion like I said.