Wrong drop rates on Cav crystals

Triclops1224

I bought all 15 packages thirty minutes BEFORE an alliance mate warned us of the issue. Is there a plan to correct this @Kabam Miike

Triclops1224

Odachi

Proof reading has been quite poor today, Kabam.

Triclops1224

Yeah they’re gonna be inundated with tags and tickets for a while. I’ll check back periodically and see what happens.

BeastDad

I wondered why those didn't pay out...

Can we expect the right ones of these sent to us?

Crusaderjr

are hoping for compensation for these?? if so might as well mass buy them. but seems kabam are going to be taking away champs from the bundle 1 issue... so they might have other fish to fry.. themselves lol

rockykoston

Crusaderjr said:

are hoping for compensation for these?? if so might as well mass buy them. but seems kabam are going to be taking away champs from the bundle 1 issue... so they might have other fish to fry.. themselves lol

They have never said they will take away champs.
Do you have a source?

Triclops1224

Crusaderjr said:

are hoping for compensation for these?? if so might as well mass buy them. but seems kabam are going to be taking away champs from the bundle 1 issue... so they might have other fish to fry.. themselves lol

I’m good with a refund or crystals with the correct drop rates. Whichever works.

Crusaderjr

rockykoston said:

Crusaderjr said:

are hoping for compensation for these?? if so might as well mass buy them. but seems kabam are going to be taking away champs from the bundle 1 issue... so they might have other fish to fry.. themselves lol

They have never said they will take away champs.
Do you have a source?

its kabam, just think of the worst case scenarios and you wont be disappointed

BeastDad

Really don't want this issue getting buried, and would love to have the correct crystals please.

I know I should have looked at the drop rates beforehand and that it is my fault...

Furrymoosen

Got all 15 of that offer as well. Was pretty upset when I didn’t pull a 6* which should be a near guarantee at a 3% drop rate on 45 chances. I mean, not getting a 6* happens thanks to lord RNG, but this mistake makes more sense. How in the world does this issue still pop up?

rockykoston

Crusaderjr said:

rockykoston said:

Crusaderjr said:

are hoping for compensation for these?? if so might as well mass buy them. but seems kabam are going to be taking away champs from the bundle 1 issue... so they might have other fish to fry.. themselves lol

They have never said they will take away champs.
Do you have a source?

its kabam, just think of the worst case scenarios and you wont be disappointed

I am saying because such things have happened before several times and they have never removed champs or ranked them down etc

It will be pain on their part to find out which champs were opened, who was ranked up etc.
and who is to say, if someone had 40k shards and then added 30k more and opened all 7, which 3 will they remove etc.

They won't want to open that can of worms after this mess up.

Omedenn

Ahh that makes sense. Opened 11 and gotten 7 3 stars, 2 4 stars and 2 5 stars.

7 crystals were with just 3x 3* champs. Horrendous

asisman

They better get someone with an advanced PHD in mathematics to rollback my mr sinister from a featured bought with 5k unbugged 6* shards. All im have left of this dude are his legs

Kabam Jax

Hey Summoners,

Thank you for bringing this to our attention. This thread lead to the discovery and following adjustment; we appreciate it.

The only bundle containing the incorrect crystals is Paragon Bundle 2. The game team is replacing them with the correct crystal and will be sending the crystal to anyone who purchased a bundle with the incorrect crystal. Timeline is currently uncertain, but hopefully it can be sent next week.

RoyalBlueKnight22_

I did the same and was wondering why I only got 4* and 1 5* I have screenshots to show I got mine at 12:15

BeastDad

Thank you, appreciate the fast work.

Pikolu

Triclops1224 said:

Bump.

Bumping threads goes against forum rules and this thread has already been resolved by Kabam Jax.

BeastDad

Should we still be expecting those 15 crystals to be sent to us this week?

JK_47

I purchased 6 paragon bundle 2 when they had the low drop rate error
didn't realize, why not single one of them dropped a 6*...until i came across this post in forum.... Thank you @Triclops1224

Khellendros138

Do we have an update on this?

GroundedWisdom

Khellendros138 said:

Do we have an update on this?

Kabam Jax said:

Hey Summoners,

Thank you for bringing this to our attention. This thread lead to the discovery and following adjustment; we appreciate it.

The only bundle containing the incorrect crystals is Paragon Bundle 2. The game team is replacing them with the correct crystal and will be sending the crystal to anyone who purchased a bundle with the incorrect crystal. Timeline is currently uncertain, but hopefully it can be sent next week.

Cyta

My English is bad, and my wisdom even worse..can someone explain to @GroundedWisdom what “update” means?

Pikolu

Cyta said:

My English is bad, and my wisdom even worse..can someone explain to @GroundedWisdom what “update” means?

What do you want kabam to update us on? Do you want them to say, hey summoners, we are still working on hopefully getting the cav crystals sent out this week still.

The only update they would provide is if the crystals won't be sent out until next week

Jefechuta

Pikolu said:

Cyta said:

My English is bad, and my wisdom even worse..can someone explain to @GroundedWisdom what “update” means?

What do you want kabam to update us on? Do you want them to say, hey summoners, we are still working on hopefully getting the cav crystals sent out this week still.

The only update they would provide is if the crystals won't be sent out until next week

Probably a good bunch of people bought the Bundle with the wrong % without both knowing and noticing, probably that players is one of them, since he didnt receive anything yet he wants info to confirm that either he got the right % or the compensation hasnt been sent yet.

Cyta

Pikolu said:

Cyta said:

My English is bad, and my wisdom even worse..can someone explain to @GroundedWisdom what “update” means?

What do you want kabam to update us on? Do you want them to say, hey summoners, we are still working on hopefully getting the cav crystals sent out this week still.

The only update they would provide is if the crystals won't be sent out until next week

I didnt say I want one, but you wont see me post 1 week old info as “update” either..especially when that post is few rows above

Anly

He said next week so its next week unless he replies again saying otherwise. Just be patient if anything changes regarding when it will be sent out we will know immediately.

Pikolu

Jefechuta said:

Pikolu said:

Cyta said:

My English is bad, and my wisdom even worse..can someone explain to @GroundedWisdom what “update” means?

What do you want kabam to update us on? Do you want them to say, hey summoners, we are still working on hopefully getting the cav crystals sent out this week still.

The only update they would provide is if the crystals won't be sent out until next week

Probably a good bunch of people bought the Bundle with the wrong % without both knowing and noticing, probably that players is one of them, since he didnt receive anything yet he wants info to confirm that either he got the right % or the compensation hasnt been sent yet.

Fun fact, I'm one of those people who also bought the bundle while it is bugged, but kabam jax last week said hopefully next week (this week). I would expect them to give an update if they're delayed or if they have been sent out, but not an update saying it is still set for the timeframe originally predicated.

GroundedWisdom

They said the timeline was uncertain, but hopefully by next week. They're still working on it. It hasn't been forgotten.

Milan1405

There is only one solution. Give us all 10 free 7 stars to make up for this error. Maybe throw in a couple of rank 5 gems as well for the inconvenience. Thanks in advance