Battlegrounds Compensation and Overflow

LJFLJF Member Posts: 208 ★★★
in General Discussion
It's great that Kabam is going to refund items spent during Battlegrounds when latency spikes made it highly unstable, which they describe here. The compensation is for latency issues across 5 days, which is a long time for BGs as we can spend a lot on elder's marks. But for many of us, it's impossible to re-spend all that energy and elder's marks again in a short time, especially if the compensation drops when BGs are not live.


So how will Kabam address that these compensation items will, for many, go into overflow?

Comments

  • UnknownUnknown
    This content has been removed.
  • noclutchnoclutch Member Posts: 186 ★★
    Speaking of compensation, During season5 and sesaon6 I have been told in support tickets #399071 & #391880 that all the affected players will be compensated.

    However its been more than 60 days and there has been no compensation for it.

    Since season 8 post doesnt cover season5 and season6 compensation I would really appreciate a response from Kabam officials on this.
  • BigBlueOxBigBlueOx Member Posts: 2,370 ★★★★★
    Happy there’s something but disappointed at how narrow of a scope they set. There have been issues with this mode for seasons now. Not just part of the last season. Also disappointed at the complete lack of an update at how bugged the mode is.
  • AdevatiAdevati Member Posts: 439 ★★★
    noclutch said:

    Speaking of compensation, During season5 and sesaon6 I have been told in support tickets #399071 & #391880 that all the affected players will be compensated.

    However its been more than 60 days and there has been no compensation for it.

    Since season 8 post doesnt cover season5 and season6 compensation I would really appreciate a response from Kabam officials on this.

    Support has been adding a blanket, “Compensation will be provided should the team deem it necessary.” to almost all tickets. Paraphrased, of course.

    I guess they found this is effective in getting those submitting tickets to drop the issue for the time being and stop arguing with support. Most likely because most support agents for most companies are third party contractors that bill the company based on number or length of interactions. So Kabam provides support with copy pasta to drive that number down.

    It doesn’t mean you WILL get compensation. I imagine support is not privy to information about compensation.
  • noclutchnoclutch Member Posts: 186 ★★
    Seriousy
    noclutch said:

    Speaking of compensation, During season5 and sesaon6 I have been told in support tickets #399071 & #391880 that all the affected players will be compensated.

    However its been more than 60 days and there has been no compensation for it.

    Since season 8 post doesnt cover season5 and season6 compensation I would really appreciate a response from Kabam officials on this.

    @Kabam Jax Plz update us on this.
    Its been around 100 days and no solution nor update.

    I reached out to support again and they have told to wait.
    how long does one have to wait? 100+ days?
  • noclutchnoclutch Member Posts: 186 ★★
    Adevati said:

    noclutch said:

    Speaking of compensation, During season5 and sesaon6 I have been told in support tickets #399071 & #391880 that all the affected players will be compensated.

    However its been more than 60 days and there has been no compensation for it.

    Since season 8 post doesnt cover season5 and season6 compensation I would really appreciate a response from Kabam officials on this.

    Support has been adding a blanket, “Compensation will be provided should the team deem it necessary.” to almost all tickets. Paraphrased, of course.

    I guess they found this is effective in getting those submitting tickets to drop the issue for the time being and stop arguing with support. Most likely because most support agents for most companies are third party contractors that bill the company based on number or length of interactions. So Kabam provides support with copy pasta to drive that number down.

    It doesn’t mean you WILL get compensation. I imagine support is not privy to information about compensation.
    It would be irresponsible to lie n support tickets, At no point in time have I ever had to see anyone lie in their support emails.
  • noclutchnoclutch Member Posts: 186 ★★
    Its been a while, No words from Jax.
    @Kabam Miike @Kabam Zibiit can you update on this plz?
  • SummonerNRSummonerNR Member, Guardian Posts: 12,819 Guardian
    noclutch said:

    Speaking of compensation, During season5 and sesaon6 I have been told in support tickets #399071 & #391880 that all the affected players will be compensated.

    However its been more than 60 days and there has been no compensation for it.

    Since season 8 post doesnt cover season5 and season6 compensation I would really appreciate a response from Kabam officials on this.

    noclutch said:

    Its been a while, No words from Jax.
    @Kabam Miike @Kabam Zibiit can you update on this plz?

    What specifically was it in Season 5/6 that was any different from other seasons ?
    They have given out Comp's for a variety of things over the course of BattleGrounds.

    But in general (which I think is your complaint), there has been, currently still is, and will likely continue to be, issues related to lost fights (disconnect/forfeit/etc), that basically is a by-product of trying to do too much in the game, with something that now requires synchronous 2-player interaction with the servers.

    And where because some lower end devices, or even higher end ones in which your system gets overloaded with memory usage, internal cache usage, memory leak, etc, will continue to have effects on devices.
    If I ever have watched a youtube video and then try to go do some AW or an Arena stretch, my device would always seem to crash in game. Similar for BattleGrounds.

    When there had been things up and beyond this “unfortunate normal”, they seem to have given out stuff to help offset that.

    So what is it you think you are still missing ?
  • noclutchnoclutch Member Posts: 186 ★★
    SummonerNR said:

    noclutch said:

    Speaking of compensation, what is it you think you are still missing ?

    I am missng the compensation they said that every affected players will be given for season 5 and 6.
    The did compensation for season 7 and that didnt cover season 5 and 6 tickets that I submitted.

    Its been more than 100 days and they still have not fixed the bugs, which I no longer care about it or think it will be fixed before any major update for BGs.

    I want them to tell me if they are going to do what they said or update me if they have decided to dismiss it.
    Simple.
  • noclutchnoclutch Member Posts: 186 ★★
    edited June 2023
    noclutch said:

    Speaking of compensation, During season5 and sesaon6 I have been told in support tickets #399071 & #391880 that all the affected players will be compensated.

    However its been more than 60 days and there has been no compensation for it.

    Since season 8 post doesnt cover season5 and season6 compensation I would really appreciate a response from Kabam officials on this.

    Its been a week since I made this comment. I am still waiting for an official comment.

    The support ticket response was this

    "At this time, we are only able to let you know that we do not have any additional information to share about potential compensation for these issues you experienced during Battlegrounds Season 5 and 6. Any updates or new information about this would first be shared in the forums, making that a good resource to check periodically."

    For issues of season5 and season6 I think it been very long time without any official update on my case.
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