Why does it say the game won't work with my device anymore

DancingPanda_14DancingPanda_14 Member Posts: 64 ★
in General Discussion
I have been playing this game for 7 months and have two accounts, one of which is uncollected and an alliance leader. I tried to log in yesterday to start the new event and it said the game needed an update. I proceeded to the Google play app store where it said the game is not compatible with my phone. I love this game and was pushing for cavalier until out of the blue I was told I can't play anymore. Please Help

Comments

  • DancingPanda_14DancingPanda_14 Member Posts: 64 ★
    I have tried simply clearing storage room but that hasn't worked
  • PalistesPalistes Member Posts: 169 ★★
    Are you on Android 7? I saw a post somewhere in the forums in which someone noted the game is no longer compatible with that OS version.
  • ahmynutsahmynuts Member Posts: 7,550 ★★★★★
    edited September 2023
    The device you're using probably has become incapable of reliably running the game. It sucks but it happens as the game grows and updates
  • DancingPanda_14DancingPanda_14 Member Posts: 64 ★
    I wish I had some kind of warning so I could tell my alliance what's going on and make one of my officers the leader
  • DancingPanda_14DancingPanda_14 Member Posts: 64 ★
    Can someone add one of my officers and tell them I can't play the game anymore? Their usernames are Nickd987, Starboardpeak10 and Blazakn
  • Noob_Master69Noob_Master69 Member Posts: 699 ★★★★
    Yeah usually Kabam makes an announcement if they stop supporting an OS version, weird that they didn't now
  • ButtehrsButtehrs Member Posts: 5,932 ★★★★★
    You could try borrowing a friends/family members phone long enough to get the game, and tell your alliance what's up.
  • Noob_Master69Noob_Master69 Member Posts: 699 ★★★★
    I let Starboardpeak10 know that you won't be able to get on atm! Good luck man
  • SummonerNRSummonerNR Member, Guardian Posts: 12,749 Guardian
    I notified them too, and Blazakn is aware now.
    You can do what @Buttehrs recommended, borrow and install game on a family members phone, login, and do what you need to as leader, until you can get a new phone yourself.

    (*just logout from that family members phone afterward, they are not allowed to play on your account. Just you/yourself can play your account, even though it is Ok to be done so from another phone, or multiple phones).
  • SagaChampionSagaChampion Member Posts: 1,345 ★★★
    DancingPanda_14 said:

    I have been playing this game for 7 months and have two accounts, one of which is uncollected and an alliance leader. I tried to log in yesterday to start the new event and it said the game needed an update. I proceeded to the Google play app store where it said the game is not compatible with my phone. I love this game and was pushing for cavalier until out of the blue I was told I can't play anymore. Please Help

    That's why play on one account ! Is solved?
  • DancingPanda_14DancingPanda_14 Member Posts: 64 ★
    Thank you noobmaster and summonerNR! I am 90% sure it is because the game just doesn't work on my phones older system and I may get really lucky and get my dads old phone which is newer. I'm going to email kabam about it though just to be certain.
  • SummonerNRSummonerNR Member, Guardian Posts: 12,749 Guardian
    You can verify the Android versions on those phones, and compare to the recently updated Device Compatibility spec listed on Kabam support pages (below)…


Sign In or Register to comment.