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incompetent support. Sandman bug (despair mastery and global AW tactic)
Heilkam
Posts: 17 ★
1st I sent a ticket to support about that sandman’s debuffs from sp2 doesn’t work with despair mastery (3/3 points). It’s like 30+ debuffs but defender still has some healing from will power.
I received an answer that despair mastery works only for UNIQUE debuffs and not for same. Lol what a joke. I would believe to this answer if I wouldn’t play this game for 6 years and can’t read the description of despair mastery where we clearly see “debuff reduce heal 15% EACH”
But ok let’s try it with simple example. Take Havok, terrax etc any champ with same type of debuff which u can stack on defender.
And omg EACH stack of plasma debuff (havok) as well EACH stack armour break debuff (terrax) reducing defender’s healing.
So who is wrong?
There we can see even how reducing works with 1st and 2nd SAME debuffs on 1 screen
And 3rd and 4th debuffs. Green numbers just drops how it always was.
2nd Same problem with a AW attack tactic (while playing SandMan). His debuffs from sp2 doesn’t count for AW tactic.
Support member again tell me some story about UNIQUE debuffs reduce dmg from DOT debuffs. But again if we will took a look into a description of AW tactic we can’t find any single word “UNIQUE”.
There is screen of e-mail answer from support.
There is problem with node 31 in AW but anyway I know that kabam wouldn’t fix it anyway.
I received an answer that despair mastery works only for UNIQUE debuffs and not for same. Lol what a joke. I would believe to this answer if I wouldn’t play this game for 6 years and can’t read the description of despair mastery where we clearly see “debuff reduce heal 15% EACH”
But ok let’s try it with simple example. Take Havok, terrax etc any champ with same type of debuff which u can stack on defender.
And omg EACH stack of plasma debuff (havok) as well EACH stack armour break debuff (terrax) reducing defender’s healing.
So who is wrong?
There we can see even how reducing works with 1st and 2nd SAME debuffs on 1 screen
And 3rd and 4th debuffs. Green numbers just drops how it always was.
2nd Same problem with a AW attack tactic (while playing SandMan). His debuffs from sp2 doesn’t count for AW tactic.
Support member again tell me some story about UNIQUE debuffs reduce dmg from DOT debuffs. But again if we will took a look into a description of AW tactic we can’t find any single word “UNIQUE”.
There is screen of e-mail answer from support.
There is problem with node 31 in AW but anyway I know that kabam wouldn’t fix it anyway.
9
Comments
Not just this one, but many others.
And all we hear are trite promises that we're working on a new mastery.
When will it be fixed?
“Why each havok’s plasma reduce regen rate?”
And receive this answer
Very professional
Would be great if one of those forum members that can bring things to the attention of the team can do so with this (forget the name of the usual one that helps a lot).
Despair definitely is not based on unique debuffs, just number of debuffs as mentioned above. So if you have 30 debuffs, each reducing your healing by 5%, how can you still be recovering health?
I have also encountered this as well and wondered the same.
And they don't usually recover the same numbers.
This healing is clearly coming from willpower.
Healing is healing. Reducing is reducing.
Of course recovery increases some % of regened HP. But despair mastery still work it’s just need few more debuffs to stop regen.
It’s simple math from 5 degree of school.
30*15%= 450% reduction of healing it’s would be reversing, but game doesn’t work like this so it’s just “100%” reduction to prevent healing. Usually healing stopping and u can watch red “-1” instead of green +something
We have the fact that regeneration is decreasing, but it's too little.
And support says that we need unique ones, which is crazy.
“We can’t acknowledge we were wrong and will no longer talk to you” is not good customer service. Hopefully the team can use this as a training example of how not to respond.
Torch is recommended for regen all the time with despair because it’s easy to stack the incinerate debuffs. That’s been a thing forever so for support to make the statement they did is very disappointing.
For this topic, it would be helpful for the game team to clarify if there is some protected percentage of healing that despair can’t reduce. What maratox said makes sense for why it’s happening but doesn’t make sense logically or functionally for players so clarification and a fix (if warranted) would be nice. Seems like despair should be able to shut it down fully at some point. If that’s impossible we should know that.
I was not involved in that testing, so I don't have the data to go back to for confirmation. But I think the idea was that Despair was supposed to slow healing but not intended to reverse healing and cause, thus the -100% cap.
Recovery mastery INCREASE any health recovered by 15%.
With despair mastery you just shutting down healing and recovery mastery just can’t recover 15% from 0 health recovered cuz of despair.
Cuz 15% of 0 is 0
And u miss one more statement from that “support” member guy. He says That global AW attack tactic works only for UNIQUE debuffs what is totally bllsht. Cuz any person who played at least two times BG or AW knows that same type of debuffs give u a resistance from DOT debuffs
It's certainly possible. However, it is not written anywhere about it. Plus I note, if we are talking about something additional, then also pay attention to the screenshots, there is clearly visible: more debuffs - less healing. And the important point is that it decreases and decreases, not stops decreasing as per your logic
No matter how you ask, we can't tell exact cause. Either everything is working fine, you have something wrong😂
The way it’s worded, I think you should be able to get enough debuffs for despair to reduce the regen to 0. That’s not the case based on your report.
The way it appears to be working, despair is calculating the reduction per debuff based on the base regen rate up to 100% reduction. If you have the recovery mastery boosting your regen rate to 115%, despair can only remove 100% of that so you still get 15% regen that despair can’t remove.
This would be easy to test if you don’t mind wasting the resources changing masteries.
Parry stuns count for a debuff to trigger willpower so do a practice fight against a defender with no weird abilities and parry them and check their regen rate.
Test 1 - 1 point in willpower.
Test 2 - 1 point in willpower and 1point in despair.
Test 3 - 1 point in willpower, 1 point in recovery, no points in despair.
Test 4 - 1 point in willpower, 1 point in recover, 1 point in despair.
If it’s working the way I described, the numbers should end up:
Test 1 - baseline
Test 2 - .95* baseline
Test 3 - 1.05* baseline
Test 4 - .05* baseline.
If that’s how it plays out, it seems like a bug to me that’s a side effect of the decision to prevent despair from reversing regen.
And if I understood you correctly, there should be a moment when adding debuffs will not affect the change of healing. (However, for a large number of debuffs this did not happen)
If you are still seeing a reduction after 7 debuffs with max despair then it’s not working they way I suggested. I don’t see any screenshots showing that comparison.
I tested with killmonger and it seemed consistent with what I suggested. I have recovery maxed (+15%) and 1 point in despair (-5% per debuff). The numbers aren’t perfect but I was seeing:
191 willpower regen:
I have recovery maxed so that should be boosted 15% so base recovery would be 166. I’m ignoring the despair reduction because I don’t think it impacts the math.
I have 1 point in despair so I need 20 debuffs to get to the despair -100% cap.
Inflicted 20 bleeds from SP3 which brought regen down to “27”and 191-166=25 so things are making some sense.
Then I parried to get another debuff. This was a new debuff type so it doubled the willpower regen but despair doesn’t seem to have reduced it at all at “51”.
When the parry fell off the regen was 26 instead of 27 with the same 20 debuffs so something else is causing a slight change as the fight goes on which makes me think the math being slightly off is not related to despair.
If someone with CCP access could run the tests from my other post and report back that would help.
Or if someone has video or screenshots showing further reductions after you’ve hit 20 debuffs that would show it doesn’t work this way and it’s even more complicated.
Problem with recovery mastery is that it says “ increase health your champion recover”
But when ur regen is blocked by despair mastery you actually don’t recover any health. As said above 15% of 0 recovered health is 0
That's the way almost all reductions and additions work in the game. You can take it or leave it. No matter the amount of times you say you don't like it or you don't understand it, IT.WILL.NEVER.CHANGE. So preserve your sanity and pressure and don't beat a buried and decomposed horse
Kabam sleep 😴
If it would say “recovery mastery increase healing ability accuracy by 15%” that’s different than we have right now.
And we haven’t mentioned anywhere that despair mastery has any cap
I was trying to confirm how it is actually working. It looks like Despair isn’t coded to account for the boosted regen from Recovery.
Now we just wait an indefinite amount of time to see if Kabam acknowledge the issue and do anything about it. Sounds like they are aware and aren’t gonna change it.