WHERE IS THE EXTRA LOYALTY
Alexanderia
Member Posts: 5 ★
In some message from Kabam, he mentioned that they would give extra loyalty for fights and victories in alliance wars, but it did not arrive in the mail and there is an amount equal to what is commonly received.
13
Comments
Dr. Zola
Merry Xmas and Happy Holidays all!
What's worse is people asked for the annual holiday break, and didn't get it. That was the time they should've checked their code and made sure it was ready.
All I want to know now is will we get comp...yeah I'm going to say it..ensation for this? Too many things like this happen with too little explanation.
Dr. Zola
Literally a week ago I had support for a SAN tell me almost those exact words. It didn’t do what they thought it should do when it decided to just turn off and not come back. And this was the engineering team saying this. Still waiting on the FAR.
I’ve spent so much of the last thirty years of my professional life listening to people tell me “huh, it shouldn’t do that” that it’s actually pretty refreshing when they start that phrase with “wow” instead.
How understanding are your clients of all this?
Dr. Zola
Edit: That’s not meant to be a swipe at software engineering. Just that it would seem like getting everything working in the end product would be a big deal.
The problem here isn’t imprecision or error (although there’s plenty of that). The problem is MCOC is a product that has been made once and exists nowhere else in the world. No one hired by Kabam can have any experience operating a Marvel Contest of Champions. There’s nine years of cumulative code in there. No one can possibly learn how all of it works. If they did mandatory hand off every time someone was hired the on boarding process for new employees would be two years long. Instead, people learn what they have to learn to be productive.
And that means when they have to tackle something no one has touched in a while, the people who built it might be long gone and any existing documentation may no longer be entirely reliable - because it was written when the rest of the surrounding game was itself completely different. Sometimes the only institutional knowledge is anecdotal - Bob told me it used to work that way before he left - and like all anecdotes, it could be wrong.
I’m not saying you should always just shrug and say oh well every time this happens. I in particular have a reputation for not going away quietly in professional settings. But I am saying I’m not surprised when this happens, and the question then becomes which battles do you decide to fight, and which ones do you decide to let slide.
I guess that’s why it seems odd that even simple proofreading errors in this game seem to garner a collective shrug. For someone who’s been screamed at (over a holiday weekend) because the font and font size (by the most imperceptible degree) was not in accordance with a (comprehensive but byzantine) style manual for a document that wasn’t even a final proof, well…it just seems strange. And that’s a fairly light moment from years ago.
I can understand an iterative process, but this seems like more than that—hence the bricklayers pic above.
Dr. Zola
It's easier if they do understand because you're able to explain the actual technical reason why something either cannot work or is currently not working and actual come out with a mutual understanding of the next steps to take.
Like DNA was saying above. MCOC is MASSIVE with so much code around it, not to mention assets and animations, it would be extremely hard to have someone on the team that knows it all. All they can do is their best with the mammoth they walk in to when they start working at kabam lol.
I do wonder how many times they've tried to change something like a champion ability and then something so far away from it like an alliance war node breaks lol