Alliance Raid - Lost Role Charges

Has anyone else had an issue where a crash in the middle of a raid fight (lost connection) leads to losing ALL role charges on the defender?

It's happened twice to my raid group now in 4 raids. This time on MODOK.

Can tell it's no scam because we'd already got him down 20% or so, which wouldn't be possible with little to no charges.

Comments

LordSmasher

Crashes, disconnects. forced exits will all cause role charges to dissapear.

5ino_Bambino

And this is a known issue? That's crazy...
When I mentioned this the first time Kabam were acting like they've never heard of this before or been able to repeat the scenario

LordSmasher

Yep known and been like that since Raids started.

EgyptOverseer

Can confirm this is the case. Charges disappearing.

It's not bad enough that some runs are purely to gain charges, but on top of that this bug throws all that effort and money away by deleting the charges...

5ino_Bambino

You're right, I just put it in flight mode mid fight and it's wiped out another set of role charges! Scandalous that they're pretending they don't know about it and will only offer compensation as part of a global compensation if its proved to be a game issue.

BigPoppaCBONE

You're right, I just put it in flight mode mid fight and it's wiped out another set of role charges! Scandalous that they're pretending they don't know about it and will only offer compensation as part of a global compensation if its proved to be a game issue.

Was that just for testing?

Rakot_UofC

I just had the screen get stuck on loading with no apparent reason. For 5 minutes. Had to restart the app. Charges are gone.. I feel like I let down my team even though I couldn’t have done anything

5ino_Bambino

You're right, I just put it in flight mode mid fight and it's wiped out another set of role charges! Scandalous that they're pretending they don't know about it and will only offer compensation as part of a global compensation if its proved to be a game issue.
Was that just for testing?

Yes, just for testing to replicate what happened in first case. Kabam were asking for photos of charges before they dropped off (not really something you take screenshots of before knowing there's an issue) or a video of it happening.

Midnightfox

Still waiting to hear at least acknowledgment from a mod

Startime

Same problem in my team after a player had a connection problem. 15 -> 0

Pikolu

And this is a known issue? That's crazy...
When I mentioned this the first time Kabam were acting like they've never heard of this before or been able to repeat the scenario

The issue isn't unique to raids. The tech for cross-fights hasn't advanced enough to save themselves in the event of a client crash. Same issue happened all the way back in 2020 with apoc horseman ability. Sucks, to happen, but I'm pretty confident kabam has been working on fixing this issue, it just isn't an easy fix.

Glads

Has anyone else had an issue where a crash in the middle of a raid fight (lost connection) leads to losing ALL role charges on the defender?

It's happened twice to my raid group now in 4 raids. This time on MODOK.

Can tell it's no scam because we'd already got him down 20% or so, which wouldn't be possible with little to no charges.

Happened to us too, games crashed on someone, had to start again

Glads

And this is a known issue? That's crazy...
When I mentioned this the first time Kabam were acting like they've never heard of this before or been able to repeat the scenario
The issue isn't unique to raids. The tech for cross-fights hasn't advanced enough to save themselves in the event of a client crash. Same issue happened all the way back in 2020 with apoc horseman ability. Sucks, to happen, but I'm pretty confident kabam has been working on fixing this issue, it just isn't an easy fix.

With respect if you saw similar things 4 years ago, it's more probable this isn't on their radar

Jan_McFly_

We in our alliance had exactly the same issues... Somehow all role charges where gone and we needed to rebuild them from scratch. Super annoying and expensive.

DrManCr76

I created a ticket and Kabam did not care about, just saying restart the game lol

Maybe Kabam wants people buy more revives and spend money on daily ....

Startime

The same goes for me. I received a standard reply on 2 occasions. Restart the game, what can I say.... I've given the exact time, the player who was disconnected and lost 45 role charges. In another thread, Kabam acknowledges 2 bugs but nothing about role charges.