Can't play BG

Hello,
A friend of mine became Cav by ranken 5 6* to r3. As soon as he got the mail he became cav he wanted to start playing BG. But he can't enter a fight (see the picture, he keeps pressing ranked match but nothing happens)

After that he completed acts like how to become cav the original way, in hope he then could enter BG. But still te same problem.
Anyone had the same issue and get it solved, or knows what the problem could be?

Reaching out to the support team resulted in 0.0 they don't know what the issue is, told him to look at the forums and bug report board but knowhere this bug can be found.

Comments

ahmynuts

Make sure he actually made a deck and saved his masteries then try again

SummonerNR

You don’t need to be CAV in order to play BG.
It is available for at least UC (and maybe lower ?)

Just tested trying without a full deck, and it would not even allow you to click on the prior screen for choosing between Energy vs Marks for a match (so that's probably not the reason).

Yes, the Pic above shows NO MASTERY points (those are the 3 little icons with 0’s next to them). But I dont think you need to have Masteries applied before doing BG matches.
(** they SHOULD do that, but not required)
FYI, at top of Deck building screen, there is a bar for Mastery (same little 3 icons, click that to apply your current Mastery setup into being used for BG)

Jonnathan05

Thanks for the input, he just tried. But the problem remains

SummonerNR

And make sure they are pressing the GREEN BUTTON, and not the smaller icon of a Victory Shield further to left.

It looks like they had already pressed to use the Victory Shield icon, check mark is shown on it.

Jonnathan05

Oh yeah he knows how to start, this is a side acc of him.