Free Crystal from store is not visible in App

Atri14Atri14 Member Posts: 3
in General Discussion
Can someone help to solve why free daily crystal from store is not visible in game mobile app

Comments

  • FurrymoosenFurrymoosen Member Posts: 5,234 ★★★★★
    Did you restart the game after grabbing it from the store?
  • Awesomep12Awesomep12 Member Posts: 1,667 ★★★★
    Reload your game
  • Atri14Atri14 Member Posts: 3
    Don't know but new created automatically ... And this crystal over there but as beginner level
  • Atri14Atri14 Member Posts: 3
    Still issue not resolved... New account Automatically created.. and all crystals reflects there as where a account is beginner level
  • SummonerNRSummonerNR Member, Guardian Posts: 13,569 Guardian
    “Reload game” was not meant to say delete the game and redownload it from AppStore.

    They meant, just close your current session of running game, and re-open it.
    It takes a bit of time before crystal will arrive for you in game after next time opening the game.

    So, sounds like you re-downloaded game from AppStore, and if you never had proper Kabam ID created for your account yet, it re-created a brand new account.

    As for WebStore crystals being able to go into your Game Account, both the WebStore login with Kabam ID (email / password) have to be the SAME email Kabam account used for your GAME.

    *and currently can’t only be using Game/Play Center automatic login to game (without a Kabam ID) and be able to make purchases or get free offers or apply promo codes, from the WebStore.
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