Kabams support system is the worst

Gino123345678Gino123345678 Member Posts: 3 ★
in General Discussion
So I have been trying to connect to my kabam account since they started giving out codes and rewards but I dont have the password to the account, so for several moths I have been making tickets requesting to change the email (im currently connected to the account thru google play) but they refuse to help me just because I do not have the original name that I used back in 2016. I have grown tired of having to make tickets just for them to be useless and get the same automated response so I went to the forum in the hope that an admin or someone who can help me can offer me a helping hand.

Comments

  • FurrymoosenFurrymoosen Member Posts: 5,234 ★★★★★
    edited October 2024
    So you don't have the password to your account (we're off to a good start there), but you want to change the email of your account (doesn't help with the password), but you can't because you don't know the original name of the account (1 strike and you're out)?

    This doesn't seem odd in the slightest.
  • Gino123345678Gino123345678 Member Posts: 3 ★
    Furrymoosen said:

    So you don't have the password to your account (we're off to a good start there), but you want to change the email of your account (doesn't help with the password), but you can't because you don't know the original name of the account (1 strike and you're out)?

    This doesn't seem odd in the slightest.

    first of all i dont have the password to the kabam account im playing of google play rn. I dont neccesarely want to change the email but i do not have the emai saved since i used it back in 2016, and how am i supposed to remeber a name i put when i was 8?
  • FurrymoosenFurrymoosen Member Posts: 5,234 ★★★★★
    Gino123345678 said:

    Furrymoosen said:

    So you don't have the password to your account (we're off to a good start there), but you want to change the email of your account (doesn't help with the password), but you can't because you don't know the original name of the account (1 strike and you're out)?

    This doesn't seem odd in the slightest.

    first of all i dont have the password to the kabam account im playing of google play rn. I dont neccesarely want to change the email but i do not have the emai saved since i used it back in 2016, and how am i supposed to remeber a name i put when i was 8?
    An important thing to note. The way the verification system works is that you have to get everything right. If you get anything wrong, then you're out of luck.
    They're not going to make any exceptions because you were too young (the game is rated T) when you started playing and can't remember.
    Until you can pass all of their identity checks, you won't be able to get anywhere. They do this to protect the game from accounts being sold or stolen.
  • SlayerOfGodsSlayerOfGods Member, Content Creators Posts: 604 Content Creator
    Gonna go ahead and copy/paste this message I did for the MCOC Discord about how to recover some of the security questions to verify your account ownership:

    "If you're reaching out to Kabam Support, they may ask you some security questions to verify that you are the owner of your account. This information can be difficult to find, so I'll try to give you some pointers.

    - Original username is pretty simple. It's case-sensitive though, so make sure you type it correctly. If you don't remember what your old username was (if you changed it) you can dig through screenshots, screen recordings, old MCOC emails that might have your username on them, straight up guess, or ask people who played with you back then if they remember.

    - The email associated with your Kabam ID / iTunes / Google info does help, but if you're missing that info, **TELL THEM** and there's a chance they can accommodate. Especially if you used a random email or the email was lost.

    - Account creation location, you can just put which country you were in when you started your account. Unsure of how this interacts with a VPN, though.

    - Creation date, if you're on Android you can go to the Google Play Games app, find MCOC and see when you got your earliest achievement for the game. If you're on iOS, you can go through your purchase history in the App Store and filter/scroll until you find the date you downloaded the app. Either should give you an idea of when you started your account - BUT if you only created your account through Kabam ID, I'm not sure. You'd probably have to dig through old emails at that point.

    - For first 2 real money purchases, if you have none, you can just say that. If you spent, you can go through your purchase history on the App store. If you have multiple accounts on your device, or if someone else bought something for you on your account, it can get kinda complicated, but you can find that information eventually if the accounts in question still exist. Hell, you could probably ask Google / Apple for that info and they'd maybe send it - not sure about that, though. If those accounts don't exist anymore for some reason, tell them that.

    This will probably take a lot of back and forth, but it's imperative that your account is secure and you know your login information. I spent a long while getting my info back and it was well worth it."
  • Gino123345678Gino123345678 Member Posts: 3 ★
    Love your vids and thank you for telling me this i will do this and update if i succeded or not.
  • DrZolaDrZola Member Posts: 9,369 ★★★★★
    edited October 2024
    In all fairness, they try. But I believe they often lack a minimal understanding of the game, and I often feel like responses are generated by chat bot.

    I had an issue with the tags on Day 1 of this SQ, and I received a couple of very nice responses that assured me I would get rewards from a “known bug.”

    After asking a few times about a status update (and receiving repeated assurances), I got an email telling me my ticket would expire if I didn’t respond last week. So I responded that I still needed an issue resolved.

    Yesterday, I was told the compensation email had already gone out, so I must not have been eligible for it if I didn’t receive it—the first suggestion that there might be an issue in an exchange that began back on 9/7/24.

    The purpose of support, it often seems, is to frustrate and delay until a customer simply quits. Frequently, it is evident from support responses that they have no idea what the actual issue is.

    I have no idea whether this is intentional or not for MCoC. Sadly, many products and services offer a model of “support/service” functions that offers little more than disrespect for a person’s time and is built to generate frustration. I would like to think that isn’t what MCoC support aims to do.

    Regardless, support is an area where the team can and should do better.

    Dr. Zola
  • ahmynutsahmynuts Member Posts: 8,091 ★★★★★
    You might think kabam support is the worst but you better pray to whatever you believe in that you will never have to talk to Microsoft support. I wouldn't wish that on my worst enemy
  • DrZolaDrZola Member Posts: 9,369 ★★★★★
    ahmynuts said:

    You might think kabam support is the worst but you better pray to whatever you believe in that you will never have to talk to Microsoft support. I wouldn't wish that on my worst enemy

    I’ve been in that exact scenario. Straight out of dystopia.

    Dr. Zola
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