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Random Ban

Janine89Janine89 Member Posts: 3
in Bugs and Known Issues
My account was randomly banned siting a violation of terms and service… what does that mean??

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  • DemonzfyreDemonzfyre Member Posts: 23,391 ★★★★★
    It means you possibly broke one of the rules of the ToS. Did it give a section number on the message?
  • BringPopcornBringPopcorn Member Posts: 10,271 ★★★★★
    Go buy a lottery ticket!
  • DNA3000DNA3000 Member, Guardian Posts: 21,053 Guardian
    Janine89 said:

    My account was randomly banned siting a violation of terms and service… what does that mean??

    This game has a lot of random, but random bans are not a thing.

    You were banned because:

    a) you cheated.

    b) you shared your account with someone who cheated.

    c) you violated the rules, used emulators, used game mods, allowed others to play content in your account, or did something else to draw negative attention to yourself.
  • Janine89Janine89 Member Posts: 3
    No there was no section number….
    How does one cheat in this game??
  • DNA3000DNA3000 Member, Guardian Posts: 21,053 Guardian
    Seven day ban is usually a first time offense for something not overly terrible. My guess would be account sharing. You gave your password to someone else, maybe an alliance mate, maybe to help you in AQ or AW, and Kabam detected that.

    It could be other things though. That's just the most common one I can think of.
  • Janine89Janine89 Member Posts: 3
    Thank you!
  • Dtl7714Dtl7714 Member Posts: 510 ★★★
    DNA3000 said:

    Janine89 said:

    My account was randomly banned siting a violation of terms and service… what does that mean??

    This game has a lot of random, but random bans are not a thing.

    You were banned because:

    a) you cheated.

    b) you shared your account with someone who cheated.

    c) you violated the rules, used emulators, used game mods, allowed others to play content in your account, or did something else to draw negative attention to yourself.
    Or

    d) sometimes the game team gets it wrong and accidentally bans people. It has happened and even been acknowledged by the moderators who helped fix it on occasion.

    Granted it's rare but it does happen. And not saying OP is innocent. But mistakes happen and people should be given the benefit of the doubt.
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