Hello. Just found this thread while checking in on something else, so these are some thoughts just off the top of my head.
First, I completely agree with you about our monthly content. We have been investing a lot of resources into addressing this, including working on some new large systems that are designed to not only get us where we need to be, but make sure we never fall behind like this again. I don't know when these things will be done but they are actively being worked on by one of our largest teams. It means the resources that would be used to catch up are being spent to catch up AND get ahead, hopefully forever. But I understand in the meantime it's very frustrating.
Second, one thing I think a lot of players don't consider is that most live service games take their games offline for a few hours every week to do maintenance. We update the game while it's live. It is ABSOLUTELY not OK for the game to be broken for weeks like it was last build, I am not saying that is OK. However, when something happens like today you need to ask: would you rather some crystals disappear for a few hours or the game be offline for a few hours? That's really the tradeoff we are making.
thank you for the response, truthfully I’m glad you could take time to see this thread. I’m happy to hear there’s work being done on EQ, thanks for that.
also why don’t you guys reconsider the maintenance things we used to have ? I remember having them somewhat often, and it kept the game smoother. seems like a good idea to bring it back. Why overload yourselves with doing maintenance the game while it’s live, instead of doing it while it’s not and while not maybe people are on? Correct me if I’m wrong, but wouldn’t you guys know when the playerbase is mostly offline ?
Hello. Just found this thread while checking in on something else, so these are some thoughts just off the top of my head.
First, I completely agree with you about our monthly content. We have been investing a lot of resources into addressing this, including working on some new large systems that are designed to not only get us where we need to be, but make sure we never fall behind like this again. I don't know when these things will be done but they are actively being worked on by one of our largest teams. It means the resources that would be used to catch up are being spent to catch up AND get ahead, hopefully forever. But I understand in the meantime it's very frustrating.
Second, one thing I think a lot of players don't consider is that most live service games take their games offline for a few hours every week to do maintenance. We update the game while it's live. It is ABSOLUTELY not OK for the game to be broken for weeks like it was last build, I am not saying that is OK. However, when something happens like today you need to ask: would you rather some crystals disappear for a few hours or the game be offline for a few hours? That's really the tradeoff we are making.
Thank you @Kabam Crashed for taking the time to respond. I appreciate you always taking the time to do so, and I know that it isn't your direct responsibility to do it. Regardless, that's why I have the utmost respect for you and all you do and communicate to the community.
If anything, I wish that we got communication more frequently and often and if you could pass that along maybe it will happen. I know you don't have to, but we'd appreciate it.
If the game went down for 1-3 hours every Tuesday like in the past, I'd be fine with that as long as it fixed the bugs and issues we have for a month at a time always.
I also play Rust on PC and that is a game that's been around longer than MCOC and has Monthly updates and new content the first Thursday of every month without going down. They also release hotfix updates all the time throughout the month as things come up. I mention this because with MCOC coming to STEAM/PC, This is the expectations of PC/STEAM players and if this is how it is happening with the way things have been when on PC, that community won't be near as forgiving as us.
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thank you for the response, truthfully I’m glad you could take time to see this thread. I’m happy to hear there’s work being done on EQ, thanks for that.
also why don’t you guys reconsider the maintenance things we used to have ? I remember having them somewhat often, and it kept the game smoother. seems like a good idea to bring it back. Why overload yourselves with doing maintenance the game while it’s live, instead of doing it while it’s not and while not maybe people are on? Correct me if I’m wrong, but wouldn’t you guys know when the playerbase is mostly offline ?
If anything, I wish that we got communication more frequently and often and if you could pass that along maybe it will happen. I know you don't have to, but we'd appreciate it.
If the game went down for 1-3 hours every Tuesday like in the past, I'd be fine with that as long as it fixed the bugs and issues we have for a month at a time always.
I also play Rust on PC and that is a game that's been around longer than MCOC and has Monthly updates and new content the first Thursday of every month without going down. They also release hotfix updates all the time throughout the month as things come up. I mention this because with MCOC coming to STEAM/PC, This is the expectations of PC/STEAM players and if this is how it is happening with the way things have been when on PC, that community won't be near as forgiving as us.
Just wanted to share respectfully.
- Mando