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Didn't get pre register reward 😞ðŸ˜

I have got code on my email .. I claimed it but not showing anything in my game .. what do I do ? I am not able to use that code again 😔
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Or is your game account only use Google/Apple Play/Game Center for logging in (not your Kabam ID like maybe you have just for Forums ?)
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Or were you still in a running game, when you task switch to WebStore. Might not come until you restart game again.