I can give you guys a prediction of a response while we wait for an official response.
"We know you are all still experiencing problems even though it has been going on for so long but we have still not made any progress but don't worry the team will do... something... I think"
I was using a Samsung S7 and experienced all of these issues. It was time for an upgrade (and my screen was cracked) so I opted for an Iphone 7+, hoping that the myriad of game-play issues I suffered from under the Android device would be fixed by switching to an Apple. Oh, how naive of me. The Apple device DOES load much faster, but all of the issues that plagued the Android, continue to persist on the Apple.
Comments
"We know you are all still experiencing problems even though it has been going on for so long but we have still not made any progress but don't worry the team will do... something... I think"