That post from Kabam Zibiit was originally on March 28th. So if you did what he said and your first days rewards were on the 28th, then you would received the last of the 10k shards on Tuesday, April 24th. Which would have been yesterday’s rewards for those who updated and started their shard calendar on March 28th.
Come on Kabam. That's so pathetic. Just give everyone a blanket 1k tier1 shards... not our fault, we didn't get the update. I wasn't that pissed before. Might have just let it go but Kabam's response just retriggered my disgust and now I'm pissed again.
That post from Kabam Zibiit was originally on March 28th. So if you did what he said and your first days rewards were on the 28th, then you would received the last of the 10k shards on Tuesday, April 24th. Which would have been yesterday’s rewards for those who updated and started their shard calendar on March 28th.
Many people didn't read the post to update ASAP so had no chance to.
So couldn't "follow" what he said in the forums, on that specific post. So they didn't receive a chaos calendar at all.
Why is it their fault they couldn't update right away?
It's not about "following" what we were told. No one was ever told that an immediate update was required to receive rewards. In fact, we were told the opposite - a late update would get all the rewards, just a day later.
An extra awesome part of this is the form email I got in reply to my contacting support saying lots of people had contacted them about this and that as soon as they have an update I would be among the first to know.
If I hadn't checked here I would have had no idea the plan was just to say that it was our fault and shrug their shoulders. This really is some poverty customer service you got going here.
If we're doing the update that just came out, does that mean all hope for a rift is gone? I'm scared to do the update due to this, but also afraid I'll miss out on something else if I don't.
Update - just got an email from Kabam Support telling me to go f*** myself and I should've updated sooner. No one has ever addressed the fact that @Kabam Zibiit said publicly we didn't need to do that, and now they're saying we did (despite no advance warning)
An extra awesome part of this is the form email I got in reply to my contacting support saying lots of people had contacted them about this and that as soon as they have an update I would be among the first to know.
If I hadn't checked here I would have had no idea the plan was just to say that it was our fault and shrug their shoulders. This really is some poverty customer service you got going here.
I got that e-mail, too. And then just a few minutes ago I got another e-mail that says, in short I'm paraphrasing: go F yourself.
here's the exact text:
"With the release of Version 17.2 of The Contest, we launched the first of 4 week-long Chaos Calendars. The first one started on launch day for Version 17.2, which was on March 26th, 2018, around 11:00 AM PST. At that time, the first day of the 7-day Chaos Calendar started, with the second day starting at the usual Calendar reset time of 5:00 PM PST (12:00 AM GMT). To claim all of the Chaos Shards available from each of the 7-day Calendars, you would have needed to install and access the game during that period before 5:00 PM PST, and not missed logging in any day during the 28 days covering these Calendars.
We apologize for any concerns that were raised about how this Calendar works, and we appreciate you bringing this to our attention. We hope you have a great rest of your day, and we’ll see you in the Infinity Nightmare!"
I have some good news that I can update everyone with in regards to this situation. For starters, I apologize for the long delay in a comment from one of us but thank you all for your continuous feedback. We were able to discuss it further with the rest of the team, and we're happy to report that they will be sending out 1000 T1 Chaos Shards to everyone in the game to help with this situation. Currently, we are in the process of requesting translations for in-game messages, but once we receive those y'all should be seeing shards by end of day Friday.
@Kabam Vydious thank you for doing the right thing. It's disappointing that it took this course - closing threads, forum jail, the contradictions between Kabam staff - but it's nice to at least have something to show for it, I guess.
I have some good news that I can update everyone with in regards to this situation. For starters, I apologize for the long delay in a comment from one of us but thank you all for your continuous feedback. We were able to discuss it further with the rest of the team, and we're happy to report that they will be sending out 1000 T1 Chaos Shards to everyone in the game to help with this situation. Currently, we are in the process of requesting translations for in-game messages, but once we receive those y'all should be seeing shards by end of day Friday.
I see you guys already deleted my post, I'm sorry for what I'm say before, couse I'm really piss off at the time, but after you already respond this issue with a good news, what else I can say to Kabam. Thank you very much,and greatly appreciate to the Mods who deliver this issue to the Dev.
Hope this can make the relationship between we as a customer and KABAM as a company better than before.
I have some good news that I can update everyone with in regards to this situation. For starters, I apologize for the long delay in a comment from one of us but thank you all for your continuous feedback. We were able to discuss it further with the rest of the team, and we're happy to report that they will be sending out 1000 T1 Chaos Shards to everyone in the game to help with this situation. Currently, we are in the process of requesting translations for in-game messages, but once we receive those y'all should be seeing shards by end of day Friday.
It's great to see a resolution though it is still disappointing not to see an apology for how the issue had been handled originally. Shutting down any avenue of communication and shutting up customers can reflect badly on customer care.
They gave us 1000 tier 1 Chaos Shards, didn’t they?
Yes, they did. What they did not give was an apology. Instead they tried to shut down any complaint any way they could, until they realized they wouldn't.
Comments
There's not, this is a month old issue that they choose to ignore, instead of resolve.
Many people didn't read the post to update ASAP so had no chance to.
So couldn't "follow" what he said in the forums, on that specific post. So they didn't receive a chaos calendar at all.
Why is it their fault they couldn't update right away?
They just did their dailies and arena runs.
If I hadn't checked here I would have had no idea the plan was just to say that it was our fault and shrug their shoulders. This really is some poverty customer service you got going here.
I got that e-mail, too. And then just a few minutes ago I got another e-mail that says, in short I'm paraphrasing: go F yourself.
here's the exact text:
"With the release of Version 17.2 of The Contest, we launched the first of 4 week-long Chaos Calendars. The first one started on launch day for Version 17.2, which was on March 26th, 2018, around 11:00 AM PST. At that time, the first day of the 7-day Chaos Calendar started, with the second day starting at the usual Calendar reset time of 5:00 PM PST (12:00 AM GMT). To claim all of the Chaos Shards available from each of the 7-day Calendars, you would have needed to install and access the game during that period before 5:00 PM PST, and not missed logging in any day during the 28 days covering these Calendars.
We apologize for any concerns that were raised about how this Calendar works, and we appreciate you bringing this to our attention. We hope you have a great rest of your day, and we’ll see you in the Infinity Nightmare!"
Wow.
I have some good news that I can update everyone with in regards to this situation. For starters, I apologize for the long delay in a comment from one of us but thank you all for your continuous feedback. We were able to discuss it further with the rest of the team, and we're happy to report that they will be sending out 1000 T1 Chaos Shards to everyone in the game to help with this situation. Currently, we are in the process of requesting translations for in-game messages, but once we receive those y'all should be seeing shards by end of day Friday.
I see you guys already deleted my post, I'm sorry for what I'm say before, couse I'm really piss off at the time, but after you already respond this issue with a good news, what else I can say to Kabam. Thank you very much,and greatly appreciate to the Mods who deliver this issue to the Dev.
Hope this can make the relationship between we as a customer and KABAM as a company better than before.
Salute!!
It's great to see a resolution though it is still disappointing not to see an apology for how the issue had been handled originally. Shutting down any avenue of communication and shutting up customers can reflect badly on customer care.
Yes, they did. What they did not give was an apology. Instead they tried to shut down any complaint any way they could, until they realized they wouldn't.