Downtime Compensation [Merged Threads]

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  • GwendolineGwendoline Member Posts: 945 ★★★
    Gwendoline wrote: »
    @Kabam Miike i was one of the people who was in the chat talking with you guys the night stuff went down. As i addressed then my main issue was the goldpool arena. I am in no way ok with the “solution” you guys came up with. I can not cancel work dates to grind arena for a champ that i could have grinded for that night the game was down. Please explan how this is a “fair” solution. I spent over 10,000 units to get that ticket. There was a set date to which i had a month to schedule work around. This is complete bs and not how you should be treating the player base. The night the game went down you said you cared about us and now this is how we get treated with the absolute minimum to make up for it. I know from being treated like this i will never spend a dime on this game again. Why should i if you guys show you could care less about us? Are you guys just trying to force players to quit so you can claim bankruptcy or something shady like that? Its really sad and pathetic how we get treated as players

    I agree. I am most disappointed by getting a chance to rerun the goldpool arena (why couldn't they expand cutoff from 200 to 400?). I spent a lot more than 10,000 units to get a ticket, and only available weekend I had for grinding was disrupted by the downtime. I finished just outside top 300. Yes, I understand the downtime affected everyone for the same duration, but the hours of the disruption were my exact prime time for grinding, which I could not make up. Providing us another chance to rerun the arena is not a fair solution even if you lock out the 200 players who already received him. Seriously, why can't they expand the cutoff? Trying to make us waste an extra weekend?

    They better not expend the cutoff. Since I lost my prime playing time I stopped, knowing I wouldn't get him without canceling real life plans. So I gave up. Knowing he only went for 15mil I could have gotten him, but I expected a higher cutoff.

    I did not end up in top 400 because I didn't try to make up for the lost time. I hoped for a rerun, just like they've done in the past. Increasing cutoff doesn't change the fact that some people lost a lot of prime playing time while others didn't lose any grind time because they where sleeping.

    I actually agree with you, and also threw in the towel knowing I lost 8hrs of prime grind time. However, it's unfair to rerun it as not everyone can just set aside weekends to run the exact same arena again. Some of us take time off work knowing we need the extra time to make a serious push. Plus, rerunning an arena means you sacrifice the opportunity to grind milestones, rewards, and possibly other champs in the other arenas. Expanding cuttoff or rerunning the arena are both unfair options.

    I spent lots of units to get a ticket. It was a huge regret - the milestones weren't even great and ranked rewards were similar to free featured 5* arena. Plus, I gave up grinding for duping 5* Ant-Man, missed out on Gold Pool, and will be out of town when Gold Pool arena is rerun. Complete waste of resources and time. ****!

    I don't think there is a fair solution. Rerunning arena seems the fairest in my opinion. I actually haven't looked at the new dates yet (I am a stay at home mom, I play during nap time and in the evenings so specific dates barely matter for me personally) but they should have picked a date far enough away that people could plan. I feel it would be fair to have a heads up the same length as the original arena had.

    Apart from building a time machine and using it to prevent the outage, there's no fair option. Someone is getting screwed no matter what they do. Even if they give everyone a goldpool instead of a rerun of the arena, then the people working their butts of winning him will be sad/mad.
  • Valeron2004Valeron2004 Member Posts: 19
    Anyone who just started playing won't get anything I think is what they mean. If you're account is more than a week old or whatever then you'll get it.

    Thx man ....been playing from 2 yrs.
  • ShadowReptileShadowReptile Member Posts: 98
    I dont really see how people that already got him would be mad if they gave him to everyone. They would get one too since they would have been in the arena as well. They would just luck out and dupe theirs and get some extra shards. I’m completely ok with that and everyone in the arena would be happy
  • Timone147Timone147 Member Posts: 1,276 ★★★★
    The compensations for alliance rewards are just poorly thought out imo. Just the one round isn't what is truly lost for many. Many lost the prestige bumps from misses on round one which in turn drops milestones off the table for the rest of AQ and also drops rank for many. Timezones affect this also for when you are affected.

    I honestly don't care about getting the rewards back but seriously I don't understand how you could think about this for days and miss this fact(or choose to overlook this completely). It's just some map crystals and glory which shouldn't a huge deal to just add in the compensation.

    I just don't understand why you would give bare min back here instead of given what more likely was actually lost too(glory + map crystals) which also wouldn't have a terrible impact on the game at all.
  • HigherPoweredHigherPowered Member Posts: 118
    How about compensation for the delays in 1 and 3 day events and the Glory store?
  • HigherPoweredHigherPowered Member Posts: 118
    Just more broken promises
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  • Cranmer00Cranmer00 Member Posts: 527 ★★
    We are an international alliance , the 30 min timers helped but wasn’t a solution. we are a top 200 AQ alliance and we placed 200+ spots lower because of the blackout.
  • GroundedWisdomGroundedWisdom Member Posts: 36,573 ★★★★★
    I dont really see how people that already got him would be mad if they gave him to everyone. They would get one too since they would have been in the arena as well. They would just luck out and dupe theirs and get some extra shards. I’m completely ok with that and everyone in the arena would be happy
    I dont really see how people that already got him would be mad if they gave him to everyone. They would get one too since they would have been in the arena as well. They would just luck out and dupe theirs and get some extra shards. I’m completely ok with that and everyone in the arena would be happy

    That would mean they Grinded their butts off for a Champ that everyone was given anyway. That would likely not be fair. The Arena is a contest, after all.
  • DJSergyDJSergy Member Posts: 170 ★★
    We still waiting on this???? Smh
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  • GroundedWisdomGroundedWisdom Member Posts: 36,573 ★★★★★
    The beginning of the week is not Saturday. Monday at the earliest.
  • GwendolineGwendoline Member Posts: 945 ★★★
    I dont really see how people that already got him would be mad if they gave him to everyone. They would get one too since they would have been in the arena as well. They would just luck out and dupe theirs and get some extra shards. I’m completely ok with that and everyone in the arena would be happy

    Like GroundedWisdom said, it wouldn’t be fair to the people working hard.

    Can you imagine spending 3 days grinding, even more crazy grinding after the outage to make up for all the lost time, probably more boosts and units to get to your goal and then everybody gets him? That pretty limited champ suddenly goes to a lot of members, even people that just went to the first milestone and then quit. In theory, even people entering the arena and not even doing a single fight would get the same reward you get after countless hours of grinding.

    As far as I could tell, most people wanted him due to his exclusivity, which he wouldn’t really be if everybody that entered the arena got him.
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  • GroundedWisdomGroundedWisdom Member Posts: 36,573 ★★★★★
    Ah. My bad. There's been other discussions about the same date. Lol.
  • FireStorm34FireStorm34 Member Posts: 83
    nope did not getthe pym discs yet again empty promises
  • HexWarHexWar Member Posts: 24
    HexWar wrote: »
    It’s no longer compensation for that one day...it’s now a series of problems and recurring issues...the repeated maintenance that’s been a regular feature the last few months, the big outage, the problems with v19.0, the delayed events and new peak milestones reward system...I hope Kabam takes a serious view of the ‘state of the game’ vs. just thinking about compensation for a single event in time.

    There is no doubt that the game is popular and has a large and vibrant community. It’s also true that for many the game is part of each day in their lives. In this context Kabam can take two views:

    (1) We can do whatever we want, people will probably just whine but still keep playing because they can’t do without the game.

    (2) Lets do the best we can for our community and show equal commitment. Not only earn dollars but also respect.

    Which Kabam chooses is their call but it is the difference between being one game company among thousands and being one of the top game companies among thousands.

    @Kabam Miike - food for thought?

    ————

    Latest addition to the list...AQ brackets are now messed up.

  • AnthinhoAnthinho Member Posts: 256
    Compensation for phone issues such as over heating and battery drain would be good because overheating cold potentially harm someone @Kabam Miike
  • Sn1pes130Sn1pes130 Member Posts: 82
    Good thing I can build my glory up this round in normal bracket so I can save up for the upcoming AW season
  • MaidrilMaidril Member Posts: 288
    The compensation is pretty terribly tbh. And definitely doesn’t take into account the full effect of the down time.

    As others have noted, rerunning the arena and some shards doesn’t make up for the lost time in arenas, missed milestones, missed battlechips, missed units, and more. It’s not as though rerunning it will provide the opportunity for MORE of these items, to account for the lost time.

    Additionally, no shards for the xforce event sucks.

    After mike and adora sacrificed their night to talk to the community and handled that so well, I was optimistic we’d at least get compensation that reflects the lost opportunities for arena rewards and milestones. Extremely disappointed to see the company is so out of touch with their product and the customer base, and apparently fond of wasting their comms team’s time.
  • The_OneThe_One Member Posts: 2,936 ★★★★
    Has this compensation gone out yet because I've had nothing
  • BigDaddyJoeBigDaddyJoe Member Posts: 357 ★★
    They have to reconfigure them now. But another week
  • AnthinhoAnthinho Member Posts: 256
    Compensation for phone issues such as over heating and battery drain would be good because overheating cold potentially harm someone @Kabam Miike
  • GroundedWisdomGroundedWisdom Member Posts: 36,573 ★★★★★
    The_One wrote: »
    Has this compensation gone out yet because I've had nothing

    Beginning of the week they said.
  • teekqteekq Member Posts: 190
    Smh
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