Arenas and unexpected downtime

I feel like when the application goes down in the middle of arena it somehow hampers a certain bunch of people depending on time.

This should either result in extended arena timers or an expansion of rewards pool or an arena re-run.

It is unacceptable that someone loses 8 hours of arena run on Friday while another person sleeps it off as it is their Friday night. Need some feedback here kabam, will this be considered for compensation??
Are you looking at this to make the arena run fair for everyone?

Thanks.

Comments

  • zeezee57zeezee57 Posts: 2,332 ★★★★★
    It sucks, and we'll all be compensated, but there's not really much they can do to determine who is more impacted than others. Friday night when the app was down was basically my main grind time, so I ended up swappig out some sleep for points the next night. If they try to do it by time zones it's still not accurate. For me it went down around 9pm and wasn't back until the next morning. So it would be assumed I was part of the less impacted group, but since I work overnight and spend a lot of time in the car (passenger) that's my prime arena grind time. I get where you're coming from, there's just no practical way to figure that out.
  • GroundedWisdomGroundedWisdom Posts: 23,596 ★★★★★
    It wasn't something they had control over. The server crashed on Google's end.
  • GroundedWisdomGroundedWisdom Posts: 23,596 ★★★★★
    Not that it changes the effect, just pointing out it wasn't something they could select as far as time goes.
  • rockykostonrockykoston Posts: 750 ★★★
    Not that it changes the effect, just pointing out it wasn't something they could select as far as time goes.

    Am I questioning the outage?? It's time?? Or blaming kabam??
    Nope

    So basically you're saying that when such said events happen which affect a section of player base then no action should be taken?

    Shouldn't measures be in place to rectify and make it a fair play for all. If it was a regular outage of an hour or so then fine, but it was an exceptional 8 hour outage
  • GroundedWisdomGroundedWisdom Posts: 23,596 ★★★★★
    That's a bit of conjecture. I didn't say nothing should be done. They're discussing compensation this week. I'm pointing out the fact that they couldn't control when the outage came.
    I also said I wasn't trying to take away from the effect with my comment.
  • HarvesterSorr0wHarvesterSorr0w Posts: 112
    It doesn't really matter if it was Kabam's direct fault or Google's. It still hampered a service that Kabam offers. Therefore they are responsible and ultimately need to be accountable. And, this was an extremely long outage. Totally wasted an AQ day and, at least in the case of my alliance, blew a matchmaking round so we lost the ability to run war. So, we only get 2 wars this week instead of 3. Compensation really should be up there with the highest they've ever had if they are going to even attempt to make it right.
  • rockykostonrockykoston Posts: 750 ★★★
    That's a bit of conjecture. I didn't say nothing should be done. They're discussing compensation this week. I'm pointing out the fact that they couldn't control when the outage came.
    I also said I wasn't trying to take away from the effect with my comment.

    But then what you mentioned - "The blame is not on kabam" doesn't add anything to the discussion.

    The compensation could or could not take into account arenas, I'm just pointing it out that it did impact arenas and probably instead of compensation, some other mechanism should be in place to determine who was affected and what should be done about it -

    1) Extend Timers
    2) Expand reward pool
    3) Arena Re run (but for a shorter period)

    This thread is about remedies for future.
  • zeezee57zeezee57 Posts: 2,332 ★★★★★
    That's a bit of conjecture. I didn't say nothing should be done. They're discussing compensation this week. I'm pointing out the fact that they couldn't control when the outage came.
    I also said I wasn't trying to take away from the effect with my comment.

    But then what you mentioned - "The blame is not on kabam" doesn't add anything to the discussion.

    The compensation could or could not take into account arenas, I'm just pointing it out that it did impact arenas and probably instead of compensation, some other mechanism should be in place to determine who was affected and what should be done about it -

    1) Extend Timers
    2) Expand reward pool
    3) Arena Re run (but for a shorter period)

    This thread is about remedies for future.

    Other than seperate compensation for those with Goldpool arena tickets there's no real way to accurately judge who was more affected then others. I didn't have a ticket so didn't take part in Goldpool arena, but i wouldn't be against a rerun for those who were. I wanted Modok and got messed up by the outage so I just gave up some much needed sleep the next night to make sure I got him. Compensation is going to be the same for everyone, as it should be.
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