**UPDATES TO ENLISTMENT GIFTING EVENT:**
To prevent exploitation, we will prevent new Accounts from being able to Gift enlistment crystals. We will also be taking action on those who are using 3rd Party Sellers, Bots and other farms to gift themselves mass amounts of Enlistment Crystals. Lastly, we will be adding an expiration timer to Enlistment Crystals. All unopened Enlistment Crystals will expire on Oct 18 @ 17:00 UTC. For more information, please see this post: https://forums.playcontestofchampions.com/en/discussion/346104/updates-to-enlistment-gifting-event
To prevent exploitation, we will prevent new Accounts from being able to Gift enlistment crystals. We will also be taking action on those who are using 3rd Party Sellers, Bots and other farms to gift themselves mass amounts of Enlistment Crystals. Lastly, we will be adding an expiration timer to Enlistment Crystals. All unopened Enlistment Crystals will expire on Oct 18 @ 17:00 UTC. For more information, please see this post: https://forums.playcontestofchampions.com/en/discussion/346104/updates-to-enlistment-gifting-event
**KNOWN ISSUE**
We have adjusted the node placement of the new AW maps to better allow path traversal. As a result, defender placements have been reset. Please, take a moment to re-place your defender setup. We will be pushing out a message in-game shortly.
We have adjusted the node placement of the new AW maps to better allow path traversal. As a result, defender placements have been reset. Please, take a moment to re-place your defender setup. We will be pushing out a message in-game shortly.
Comments
Reached out to support a second time and again, case closed 😂😂😂😂
What’s the deal here? I’m going to lose my entry right? Especially since support has now closed my ticket twice?
How’s this fair? How’s it even right? And how do you guys close out tickets like that?
Do we honestly think that they don't have redundancy built into their server farms? It already looks like they use Google's cloud service to serve up parts if not all of the game content. There's probably some older hardware but not much more than a few years. They didn't start out building the game on ancient hardware. These are software issues within the game itself or network layer issues or something wrong in the middleware. Much of this is likely farmed out to a 3rd party with a service contract and specific SLAs attached to restoration of service. When we as users report a problem, they have to first perform an Root Cause Analysis to determine the core problem and the reach out to the appropriate vendor or development team. Its rarely a light switch problem that can be fixed in mere minutes.
Please let the higher ups know as well as finance that they need to invest in servers and reworking code if that's the problem. This game has more outages than much more complicated mmos such as WOW. THANKS
Take it to apple/google, if that fails take it to the payment for you used
same here, but I am still waiting on a response
We need to get insane stuff as gifts for all of this in past few days. @Kabam Valkyrie @Kabam Loto @Kabam Zibiit @Kabam Vydious
@Kabam Vydious
So is no one going to address or correct this? I reached out to the game team for a third time trying to get some clarity, and for a third time I received the auto response saying they’re “Invastigating my concern” but then they close the ticket.
How can my concern be addressed individually if the tickets closed?
I’m literally batting .000 with trying to get help from customer support, and the sad thing is, after I’m denied any type of help, they ask me to voice my concerns in the forums.
How is this going to be handled?
Btw, when I say “Batting .000”, I don’t mean today’s issue, I mean every single concern I’ve ever had since playing this game since 02/2015.
How crazy is that? 🤦🏻♂️🤦🏻♂️🤦🏻♂️
I couldn't agree more. NO MORE PATIENT left for all these nonsense and incompetencies! All the patience and trust we once put on this company have all been worn out.
Looks like they are only interested to investigate THEIR CONCERN, which is to get the pathetic server & connection up. Once up, their concern is done and they just closed it. Apparently (not upto me to claim, but THEIR ACTION SAID IT ALL) your concern is not their concern, and as soon as they believe their concern is done, they just go ahead and close it. However, as we have seen hundreds of people complained here, they are only going to get the same generic response saying they are in progress discussing the extend of the impact and discuss on the compensation, and will update as soon as they have the info. With all these great experience, I'm sure you'll think twice as to whether or not invest anymore serious hours and money into this game/company! Good luck and cheers!
@Kabam Miike @Kabam Vydious
So Support is still blowing me off...I have video and photos of the game going down and coming back up a few minutes after the Quest ended before i can finish.
Is there a reason why customer service won’t give me a straight answer? Am I out my Pym Cannistors and the Disk I used to enter? If it’s yes or no, its fine, but can someone have the courtesy
Of at least letting me know?
I feel like a while will pass and all will be forgotten and that’s, that...or a mass email will go out to the entire community like times in the past where similar things have happened, and I don’t see how that’s fair.
Any info would be appreciated
Thank you
Same here!
What is this garbage? So i lose my Master entry and this is the response I’ve been waiting for?
“
Greetings Summoner,
Thank you for taking the time to contact us at Kabam Support, and we hope you’re doing well today.
As you are likely aware, from time to time every online game does need to come down for maintenance, in order to update portions of the game or to correct any issues within the game. There were some issues recently with The Contest of Champions which forced us to take the servers down for some time. The game needed to come down immediately in order to prevent any potentially larger issues that may have occurred. This is never a decision made lightly- we are aware of the impact that bringing the game servers down can have, and the frustration that it causes everyone. We realize that some players’ time in The Contest is limited, and all players’ time is important.
We apologize for this affecting you adversely, as it was never our intent to upset anyone with this. We simply wanted to make sure that the game continues to run as best as it can. Keep in mind that all players were affected with the same amount of downtime for this unfortunate emergency maintenance.
Thank you for your patience during this downtime, and for your help in bringing this to our attention. We are truly sorry for any inconvenience caused by what happened and we are endeavouring to prevent any issues like this from occurring again. That said, we hope that you have a great rest of your day in The Contest!
Best regards,
Kabam Support“
Are you guys kidding me?
Got the same response from “losing a match” in t1a (when it was won, just didn’t load the victory menu.)
Kabam Support needs support...with a rolled-up newspaper...to the back of the head.