New Summoners: Your Assistance Needed


Hey Summoners! We’re trying to track down a potential technical issue and need your help. We are seeking information from the following types of players:

- Brand new players
- Players that have just started a second, brand new account


What we’re looking into:

A possible technical issue within the ‘tutorial’ stage of the game that may prevent you from progressing further. The tutorial stage of the game is anything prior to level 2, and involves guiding you how to perform basic functions within the game.

If during this process you’ve encountered anything unusual, any technical issues, or anything preventing you entirely from progressing, please provide us with the following info:

1. What you’ve experienced, and which part of the game
2. What your specific device is
3. What operating system you’re on

We will share this info with our team for further investigation. Thank you!

Comments

  • winterthurwinterthur Posts: 2,055


    1. What you’ve experienced, and which part of the game
    2. What your specific device is
    3. What operating system you’re on


    Just 4 days ago, my device 'crashed' and I had to do factory reset. Downloaded the game a fresh.
    After installation, and starting game, a first time download of content (+ 500mb).

    Device was heating up real fast.
    Does this count? If I am first time user, I will abandon game.

    Device: Xiaomi Mi Pad 2.

  • IcsGrecIcsGrec Posts: 552
    edited August 24
    Created a new account 4 days ago. The tutorial went smooth without encountering any issue.
    IPhone 7 Plus
    IOS 11.4.1

    Shound I create a new one, since there was an update yesterday?
  • beyonder8421beyonder8421 Posts: 882

    Hey Summoners! We’re trying to track down a potential technical issue and need your help. We are seeking information from the following types of players:

    - Brand new players
    - Players that have just started a second, brand new account


    What we’re looking into:

    A possible technical issue within the ‘tutorial’ stage of the game that may prevent you from progressing further. The tutorial stage of the game is anything prior to level 2, and involves guiding you how to perform basic functions within the game.

    If during this process you’ve encountered anything unusual, any technical issues, or anything preventing you entirely from progressing, please provide us with the following info:

    1. What you’ve experienced, and which part of the game
    2. What your specific device is
    3. What operating system you’re on

    We will share this info with our team for further investigation. Thank you!

    Just started a new game on Samsung note 8. Everything worked fine.
    Love the new intro. Not too thrilled about the change in act 1 (newer champions).I think the original champions were good to fight for beginners.
  • StainsStains Posts: 7
    Started a second account recently on on old phone, iphone 5s OS 11.2.5

    Game runs and plays smoothly, occasional battle will start with the previous (match-up) screen graphic still on the page during the fight. Also scrolling through characters (up/down) on almost any menu is quite laggy. I have also experience the same lag on my main account though (iphone 8). Other than that, game works well.
  • Hey. Started a new account a few days back. Everything is working fine except for logging in.
    Loading screen takes too long and sometimes the game will start not logged in as a brand new account. Then I have to log in again.
    Once the log in is done it runs smoothly but that takes a long time, sometimes 10-15 min.
    Device HTC desire
    Android os
  • StainsStains Posts: 7
    Stains wrote: »
    Started a second account recently on on old phone, iphone 5s OS 11.2.5

    Game runs and plays smoothly, occasional battle will start with the previous (match-up) screen graphic still on the page during the fight. Also scrolling through characters (up/down) on almost any menu is quite laggy. I have also experience the same lag on my main account though (iphone 8). Other than that, game works well.

    Edit: Since playing Act 4, I have noticed that after not playing a while (ie. at work etc), when I come back to continue where I left off, auto-play has been automatically selected when I hadn't been using it and didn't want to. Frustrating when it takes me a combo to the face to realise it wasn't me controlling it. Happened multiple times.
  • Rykan_kRykan_k Posts: 1
    I created an account 2 weeks ago, and was not given the 7-day new account login calendar. I submitted a ticket and was told that my account was 3 years old. Yet I had just created it. So I missed out on all beginner rewards from the calendar.
  • Created a new account 3 days ago all the way thru act 2 with no issues
  • NiteSharkNiteShark Posts: 2
    started a wek ago..must say one of the finest games.. running without any hitches or bugs..
    playing on iphone 7 plus... ios 11.4
  • jojodeth101jojodeth101 Posts: 214

    Hey Summoners! We’re trying to track down a potential technical issue and need your help. We are seeking information from the following types of players:

    - Brand new players
    - Players that have just started a second, brand new account


    What we’re looking into:

    A possible technical issue within the ‘tutorial’ stage of the game that may prevent you from progressing further. The tutorial stage of the game is anything prior to level 2, and involves guiding you how to perform basic functions within the game.

    If during this process you’ve encountered anything unusual, any technical issues, or anything preventing you entirely from progressing, please provide us with the following info:

    1. What you’ve experienced, and which part of the game
    2. What your specific device is
    3. What operating system you’re on

    We will share this info with our team for further investigation. Thank you!

    I am on my fifth day of my second account and it went smooth but in act 1.1 all the champions except for the boss were changed that was my only problem thanks
  • Yeah that happened to me too. When I made a 2nd account it was not just at the start it was like every quest I did I had to turn my phone all the way off and turn it back on just so I could move forward.
    Phone=Glaxay J3 Luna eclipse
  • Galaxy j7 prime 2
  • Also it's not happening just to me my clan mates also get the glitch
  • Lags , lags and lags . Sometimes controls lock up and we just stand there getting hit. Sometimes Dex fails. Sometimes game speeds up this is less frequent compared to lags.

    Lags observed frequently when/during : Dormamu uses l2, When modok uses heavy / dash / moves too much in screen. Iceman l2 , during sentinal l2. Other times also game lags in all modes but wherever above mentioned things happen, it is a guaranteed lag and it ll go back to Normal speed but this completely throws off rhythm.

    Also for some reason, defenders in war block specials even after perfectly timing ur special.

    Device : Redmi note 5
    Os : Android 7.1.2 N2G47H
    Running MIUI Global 9.6 Stable
  • I can't even play this game anymore. The constant crashes and graphics glitches make playing the Contest impossible. When are you guys gonna get your **** together and fix the game?

    ml411jri6n2w.png

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    22esdlklv3fh.png


  • I am having issues in my first account. Recently around a week, game has heen crashing alot. Also its lagging during important matches of AQ and AW. I am having alot trouble due to this lagging problem. Please look into it
    Specific device : Redmi Note 4 with stable MIUI 9.6
    Operating System : Android 6.0
    IGN : Dead_Master
  • THIS IS A TRAP!!! I do not have but 1 account as logging into 2 accounts from my phone would be in violation of Kabam’s TSA and make me subject to being banned.

    Nice try! But I am on to you Kabam!
  • VerdadVerdad Posts: 2
    Legends wrote: »
    THIS IS A TRAP!!! I do not have but 1 account as logging into 2 accounts from my phone would be in violation of Kabam’s TSA and make me subject to being banned.

    Nice try! But I am on to you Kabam!
    Legends wrote: »
    THIS IS A TRAP!!! I do not have but 1 account as logging into 2 accounts from my phone would be in violation of Kabam’s TSA and make me subject to being banned.

    Nice try! But I am on to you Kabam!

    I owned 3 acc using just 1 device & kabam knew about it & no ban till now.
    If they ever banned me,they should compensate all 3 account bc I spend real Gs for it.
  • I create acc 2 days ago and nothing was wrong everything was smooth but when i logging into my old account its froze..

    Xperia Z5

    7.1.1
  • Legends wrote: »
    THIS IS A TRAP!!! I do not have but 1 account as logging into 2 accounts from my phone would be in violation of Kabam’s TSA and make me subject to being banned.

    Nice try! But I am on to you Kabam!

    I think u don't knw about kabam terms... U can use many accounts on same device but u should log out properly frm 1 account
  • Legends wrote: »
    THIS IS A TRAP!!! I do not have but 1 account as logging into 2 accounts from my phone would be in violation of Kabam’s TSA and make me subject to being banned.

    Nice try! But I am on to you Kabam!

    Lmao i have 4 accounts and only use one device to play them and none are banned
  • I wouldn’t think about having a second account. Someone in my alliance got a week ban for going into his 2nd account. When he went back to his OWN normal account... he got the week ban. People selling accounts and someone gets banned for using their own account
  • bvjrrhld9rk4.jpg

    Always like diz... My champs dissapear!!!
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