Do Arena Rank Rewards have special requirements?

phantom143phantom143 Member Posts: 4
edited September 2018 in General Discussion
Hey everyone,
So a couple of weeks ago, I was extremely busy with life and decided to skip the Featured 5* Arena grind completely. However at the last moment, I decided to give it a run and put up 1 mil for those sweet 200 shards.
48 hours later and I had still not received any rank rewards (60% - 100%) for my points in that arena. So I sent Kabam a ticket.

The response I got was and I quote:

“Even if the player has reached enough points to have earned a Rank Reward, since it all depends on the performance of other players, a player's individual score is not an absolute certainty of qualification for a particular reward. Although you have indeed reached in 1,015,802 the 5-Star Vulture Arena, other players in your bracket that have reached far higher points than the rank points qualification. There are even players that have obtained double of the points required thus qualifying them for the rank rewards.

Besides the performance of the other players, another factor to consider is the bracket that you were placed. Each bracket has its own internal ranking and is composed of different players with different features and levels - the minimum requirements needed to reach a particular reward are different for players in different brackets. This is also to ensure balance in the arena events so that players with higher PI will not gain an advantage by constantly picking on the lower PI players or new players.”

Now I was not aware that there was any such thing as a “bracket” within Arenas. So basically, I put 1 mil+ points and end up with nothing, just because I have progressed farther in the game and was capable of putting up more points? Is prestige and PI a thing to consider with Arena as well?
I would love some official response from Kabam in this matter
And for them to shed some light on this issue itself to let others in the community like me know about this weird thing within the arena, that I myself had no idea about.

Thanks for your time.

Comments

  • Philly3974Philly3974 Member Posts: 360
    Yes, the arena has brackets for players, <30 days = beginner 30-60 days= intermediate and 60+ days is veteran bracket.. if you're in the veteran bracket the 1M points is what is needed to unlock rank rewards and you should have gotten the 200 5* shards.

    This is a great summary of how to get more points in the arena:
    https://reddit.com/r/ContestOfChampions/comments/6h9jxm/how_points_are_calculated_for_arena_fights/

    This guy on Reddit does a spreadsheet for arena scores (veteran bracket only) to give you an idea of cut off scores for each arena:
    https://reddit.com/user/ArenaResultsKnight
  • phantom143phantom143 Member Posts: 4
    This is what I’m talking about @Philly3974
    My 1 mil points should’ve gotten me the rewards i.e. 200 shards from the 60-100% bracket. But I didn’t. And Kabam gave me that BS! Me been too progressed so 1mil ain’t enough! How? Why! Whaaatt!
  • Reaper213Reaper213 Member Posts: 167
    I’m in the same boat as you. It took 8 emails with support for a proper response. The Scrap Dealer arena was broken on the rewards payout. I did over 4mil and still haven’t received mine either. They say they are working on it unfortunately
  • Deadpool201Deadpool201 Member Posts: 57
    Support tickets are often useless as they don’t get concept of rank rewards at times extend to 100% and you just need to reach qualifying milestone. In past there have been issues with delayed arena rank rewards payouts. Seems best way is several players impacted make a post in bug section and never let it die
  • Philly3974Philly3974 Member Posts: 360
    phantom143 wrote: »
    This is what I’m talking about @Philly3974
    My 1 mil points should’ve gotten me the rewards i.e. 200 shards from the 60-100% bracket. But I didn’t. And Kabam gave me that BS! Me been too progressed so 1mil ain’t enough! How? Why! Whaaatt!

    I would keep sending in support tickets until you get your issue resolved, you should've gotten the rewards and if they skimmed you out of your rewards, I wonder how many others they cheated as well..
  • phantom143phantom143 Member Posts: 4
    After 4 times, I’ve given up. Communication has never been Kabam’s best seller. Every mail I write gets replied to by different representatives who I have to explain the context again and again.

    50% of them are trying to tell me that 1 mil was not enough to get Vulture (It was Vulture arena that I didn’t get rewards for)
    As if I was expecting to see Vulture in my mail with 1 mil points.

    Screw it. It’s pointless now. Just shared my story to help out peeps who might not have know this issue.
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