Quest Bundle Rewards

So, every month I try to 100% every event quest for the rewards. This month after the first run through on normal difficulty the offer popped up. Instead of just ignoring it I read through it and noticed that its offering quite a lot for the 380 units.
The image shown when completing the quest shows a premium crystal on the left side with the wording of 3x premium crystals. On the right it states you receive additional items of: another 3x premium crystals, 500 4* shards, 1500 3* shards, 2x energy refills and a single 50% exp boost.
That basically states its 6 premium crystals. I thought why not, I'm feeling lucky and went for it.
I've only received 3 premium crystals though.
If you look at any of the other event quest completion offers you get the items in the image plus all of the stuff on the right...!

Comments

AceHayward

if anybody could post a screenshot of the offer you'd see what I mean. Annoyingly I didn't think to do so at the time.

Maat1985

i dont have a SS to show you but the image is showing the most valued / featured item of the bundle......

the list on the right is always the complete list of items in the bundle inclusive of that.
all the bundles i can remember ever seeing are just like this. if i can get a screenshot i will show you what i mean......

AceHayward

Hey maat1985.
That's what I thought at first until I saw the beginner bundle which clearly had a single premium crystal on the left with the image and on the right it had a list of different items as well as the crystal but not including it...

Maat1985 wrote: »

i dont have a SS to show you but the image is showing the most valued / featured item of the bundle......

the list on the right is always the complete list of items in the bundle inclusive of that.
all the bundles i can remember ever seeing are just like this. if i can get a screenshot i will show you what i mean......

AceHayward

Anyone able to post a screenshot? I feel like I'm going mad here

Kabam Lyra

Hi,

Apologies for any confusion caused by the display, but you did receive the correct items included in this offer. It includes 3 Premium Hero Crystals, not 6. If you have any other questions or need help with purchases, please reach out to support for further assistance. You can contact them by going to the gear icon in game and clicking "Support" under the Account header.

AceHayward

Here's the offer... Doesn't this show 3 premium Crystals and ALSO included, all the other items which includes another 3 premium crystals

Kabam Lyra

Hello,

The full list of items in the offer is in the list on the right. I'm sorry if this was confusing. I'll be sure to pass along feedback about the potential confusion in this display to the rest of the team for consideration.

AceHayward

Kabam Lyra wrote: »

Hello,

The full list of items in the offer is in the list on the right. I'm sorry if this was confusing. I'll be sure to pass along feedback about the potential confusion in this display to the rest of the team for consideration.

If that was the case, why is it you receive the image item and all the items listed on the right in the beginner bundle? On that the image shows a premium crystal and the list itself doesn't day any premium crystals...

AceHayward

See what I mean?

DrBruceWayne

AceHayward wrote: »

See what I mean?

It's probably a bug with the initial offer, you should contact Support, they may help you out

Frosty

Kabam Lyra wrote: »

Hello,

The full list of items in the offer is in the list on the right. I'm sorry if this was confusing. I'll be sure to pass along feedback about the potential confusion in this display to the rest of the team for consideration.

You can't claim its accurate when the offer clearly shows 3 phcs on the left and the right states "ALSO INCLUDES" 3 phcs
Basic math shows it should be 6 phcs

AceHayward

Frosty wrote: »

Kabam Lyra wrote: »

Hello,

The full list of items in the offer is in the list on the right. I'm sorry if this was confusing. I'll be sure to pass along feedback about the potential confusion in this display to the rest of the team for consideration.

You can't claim its accurate when the offer clearly shows 3 phcs on the left and the right states "ALSO INCLUDES" 3 phcs
Basic math shows it should be 6 phcs

Thank you. That's exactly my point. Just like on the beginner bundle it doesn't state the premium crystal on the right hand side list but you still receive it along with the other items

Kabam Lyra

Hi,

Thank you for pointing that out. We will update the way the Medium Bundle displays to be like the Beginner Bundle so that this is more clear.

AceHayward

Kabam Lyra wrote: »

Hi,

Thank you for pointing that out. We will update the way the Medium Bundle displays to be like the Beginner Bundle so that this is more clear.

So essentially I purchased the offer as it was advertised as 6 crystals and believing I will recieve 6 premium crystals but only recieved 3. Now where do I stand in regards to this? Surely I'm owed 3 crystals

AceHayward

...?

winterthur

AceHayward wrote: »

See what I mean?

I think the left side should show 1.5 crystal.

Anyway, at which stage in the quest does the offer pops up?

issamaf80

Contact support they maybe will help you

AceHayward

I've put in 2 tickets to support now and they close them without anything more than, you've received your items. Yet, I get responses from 4 different customer service staff, each telling me different things.