Can’t log into Game all day

OhGodYesOhGodYes Member Posts: 143 ★
in Bugs and Known Issues
This isn’t listed on known bugs and issues that kabam posted. It will not get past loading screen with fantastic 4 characters. Others can at least get into game while I cannot.

Comments

  • DorkyDorky Member Posts: 356 ★
    That sucks
  • OhGodYesOhGodYes Member Posts: 143 ★
    It’s now been 16 hours and I still can’t log in. Does anyone have a link to the support page? I usually find it in game but I can’t get in...
  • UnknownUnknown
    This content has been removed.
  • OhGodYesOhGodYes Member Posts: 143 ★
    I think I’ll miss the daily calendar along with not being able to finish last war and AQ, join this next war and AQ, play the daily event that yields 1500 5* shards etc.
  • ChampioncriticChampioncritic Member Posts: 3,347 ★★★★
    You should have been able to log on by now. Maybe let the wifi logo hang around for much longer? I had the same problem with AQ 4 hours ago, was stuck at the wifi logo in AQ until i decided to let the WIfi logo hang around for a few more minutes then i managed to move in AQ as per normal.
  • OhGodYesOhGodYes Member Posts: 143 ★
    Championcritic said:

    You should have been able to log on by now. Maybe let the wifi logo hang around for much longer? I had the same problem with AQ 4 hours ago, was stuck at the wifi logo in AQ until i decided to let the WIfi logo hang around for a few more minutes then i managed to move in AQ as per normal.

    I’ve done everything. I’ve let it sit for 15+minutes on the screen. I’ve deleted the app and reinstalled it. I sent a ticket in. Just hope it was to the right place.
  • OhGodYesOhGodYes Member Posts: 143 ★
    It’s been over 24hrs and I still cannot log into game. I submitted a claim but haven’t had a response back, not even an auto response. Here is my claim number #05302603

    Help me @Kabam Miike you're my only hope!
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey OhGodYes, I'm sorry to hear you're unable to access the game.

    Firstly, please ensure your device meets the minimum Operating System requirements, located HERE. If it does, please try the troubleshooting steps below.

    - Android Troubleshooting
    - iOS Troubleshooting

    Additionally, if you haven't already, please take a moment to share your feedback about this issue in one of the dedicated threads below by providing the details outlined in our Bug Report Template.

    - iOS Lag and Performance Issues Thread
    - Android Lag and Performance Issues Thread

    The feedback we receive in those threads is instrumental in allowing us to make future improvements to the game. While it's not possible for us to acknowledge or thank each player individually for their feedback, we really do appreciate every report we receive.
This discussion has been closed.