Can't fully Explore 5.3 as I don't have a Mutant Key...

BadJassBadJass Member Posts: 2
in Bugs and Known Issues
Hi All,

I am stuck at 97% completion for act 5.3 as I don't have a mutant key to explore one final path in 5.3.5. I looked everywhere and was not able to find, so wrote to Kabam team; they say that I consumed the key and then quit the game (which I don't remember doing, but might have done it as I did quit a couple of times). They said that they will look into it, and have forwarded a request to the game team to see if the key can be credited back to me.

Now I haven't heard back from them after following up a couple of times, I was wondering if there is any other way to get the Mutant Key? Don't think there will be a concept within such a big game where you can never finish content. Has this happened to anyone else?
I spent way too much time and resources finishing 5.3, and I will be heartbroken if I can't finish it now with only one path left. Any help is appreciated.

Thanks in advance!

Comments

  • Pot_Belly_Papa1Pot_Belly_Papa1 Member Posts: 61 ★
    BadJass wrote: »
    Hi All,

    I am stuck at 97% completion for act 5.3 as I don't have a mutant key to explore one final path in 5.3.5. I looked everywhere and was not able to find, so wrote to Kabam team; they say that I consumed the key and then quit the game (which I don't remember doing, but might have done it as I did quit a couple of times). They said that they will look into it, and have forwarded a request to the game team to see if the key can be credited back to me.

    Now I haven't heard back from them after following up a couple of times, I was wondering if there is any other way to get the Mutant Key? Don't think there will be a concept within such a big game where you can never finish content. Has this happened to anyone else?
    I spent way too much time and resources finishing 5.3, and I will be heartbroken if I can't finish it now with only one path left. Any help is appreciated.

    Thanks in advance!

    After my first run through and then going back for 100% I realised I had used some keys during my solo run.
    All I had to do was go through the maps till I found the keys I wanted to be able to continue the maps before for 100%
    Hope that helps
  • BadJassBadJass Member Posts: 2
    I went through all the paths on 5.3 multiple times, also finished a few spending energy and few potions so that I can 'reset' them. But apparently you don't get a key if you have already consumed one. There are only limited number of keys = the number of portals. And if you quit the game after consuming a key; you can't finish 5.3. Which doesn't make sense for such a popular game, but that is what my understanding is (hope I am wrong).
  • Pot_Belly_Papa1Pot_Belly_Papa1 Member Posts: 61 ★
    edited June 2018
    BadJass wrote: »
    I went through all the paths on 5.3 multiple times, also finished a few spending energy and few potions so that I can 'reset' them. But apparently you don't get a key if you have already consumed one. There are only limited number of keys = the number of portals. And if you quit the game after consuming a key; you can't finish 5.3. Which doesn't make sense for such a popular game, but that is what my understanding is (hope I am wrong).

    I quit levels multiple times whilst using keys it just puts it back in your inventory, ( unless there’s new bug).
    You’ll have to go to 5.4 to find one then like I did
  • EdoedoEdoedo Member Posts: 6
    I have this problem. did you fix this?
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