Your new update just locked me out of my main account

AwesomePenguinAwesomePenguin Member Posts: 26 ★
in Bugs and Known Issues
I can't log in to my main account. There's no log out option anymore. Every time I try to log in to my main account I get a spinning circle that never ends.

Been playing this game for about five years now, and all my work is gone now. So, I guess I'm being forced into retirement from the game. This sucks to have it end this way. I enjoyed this game but I'm not spending four years trying to regain what I've lost. :(

Comments

  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    And of course I can't go to support because it's asking me to log in, but I can't log in so that's not an option
  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    I can't log in to either of my accounts now
  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    Can't connect through Google Play at all
  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    Am I going to get any response from any mod regarding this issue? I've been a loyal player for a long time. It would be nice to get a hint of concern about this issue.

    Should I assume this is something you don't care about and just go away? I understand that I'm just one player and if I can't log in to my account it's not important to the overall Kabam business. I was hoping for some help or some acknowledgement of this issue, but I guess that's not gonna happen.

    It was fun playing the game but I guess this is game over. Good luck. Peace out
  • Patchie93Patchie93 Member Posts: 1,898 ★★★★
    You'll get a response they cant help you on forums and to go to the support page and put in a ticket
  • StewmanStewman Member Posts: 735 ★★★
    Be patient. It took a very long time for the game to load for me a bit earlier.
    Like 10 times longer than normal.
  • StewmanStewman Member Posts: 735 ★★★
    edited December 2019
    You also might try uninstalling the game and reinstalling.
  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    edited December 2019
    I tried the uninstall. Didn't work. Game currently thinks both my emails are linked to my secondary account. My main account doesn't load up at ... just runs the circle, not the game one that looks like a wheel, and then times out
  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    I put in a support ticket, but I'm not holding my breath
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, sorry to here about that. The Support Team is best equipped to help out in account-specific issues like this, but I can point you to some troubleshooting steps for iOS and Android that may be helpful. It may take the Support Team some time to look into your issue, but they will get back to you as soon as they can.
  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    Does this mean I'm going to lose my progress on all my calendars?
  • UnknownUnknown
    This content has been removed.
  • AwesomePenguinAwesomePenguin Member Posts: 26 ★
    I finally got logged in. Both my emails through Play Store only go to my secondary account. My Kabam sign in emails are now switched somehow. I'm still getting emails from Kabam to my correct accounts.

    I really dislike updates with this game

  • TheDuke137TheDuke137 Member Posts: 25 ★
    the same thing has happen to me but i dont have the 2nd account and it was unistalled
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