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How to go about appealing your ban

ChampioncriticChampioncritic Posts: 3,347 ★★★★
in General Discussion
I have an alliance member in my BG, to my knowledge he has never cheated or used mods/third party etc in any way. All he has done is use 2 phones to play 1 account which is his account. As far as i know using 1 account on 2 different devices should not be against ToS but he has been banned for 152 day. How does one go about contacting kabam to ask specifically why he was banned or otherwise how to contact kabam to appeal the ban?

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    NeotwismNeotwism Posts: 1,803 ★★★★★
    He needs to contact tech support. The forum can't help them. It's against the T.O.S. to discuss matters relating to bans on the forum.
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    Mathking13Mathking13 Posts: 988 ★★★
    Championcritic said:

    I have an alliance member in my BG, to my knowledge he has never cheated or used mods/third party etc in any way. All he has done is use 2 phones to play 1 account which is his account. As far as i know using 1 account on 2 different devices should not be against ToS but he has been banned for 152 day. How does one go about contacting kabam to ask specifically why he was banned or otherwise how to contact kabam to appeal the ban?

    only thing I'd like to ask is why exactly he plays on two phones? Cause if that's the case, their automatic moderation system may have accidentally picked that up as some sort of merc service going on...
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    NeotwismNeotwism Posts: 1,803 ★★★★★
    Lots of ppl use 2 devices for 1 account. I use my Samsung cellphone when away from home and use my Ipad at the house. I will do general questing on my cell, but use my iPad for AQ/AW. I've never had an issue. I know a bunch of ppl that use 2 devices. Kabam has started repeatedly that it's fine and not against the rules.
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    ChampioncriticChampioncritic Posts: 3,347 ★★★★
    Just confirmed, the member got use a phone emulator to play on computer 5 months ago, but he hasnt used it since then. At least that maybe possibly explains why he got banned lol.
    Neotwism said:

    He needs to contact tech support. The forum can't help them. It's against the T.O.S. to discuss matters relating to bans on the forum.

    where do you contact support, can link?
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    ChampioncriticChampioncritic Posts: 3,347 ★★★★
    Neotwism said:

    He needs to contact tech support. The forum can't help them. It's against the T.O.S. to discuss matters relating to bans on the forum.

    i'm not discussing the ban itself, i'm asking how to contact support haha, obviously he can't do it from in game since he got banned.
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    NeotwismNeotwism Posts: 1,803 ★★★★★
    Pasting links have to get approved first and then it will show up
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    DjinDjin Posts: 1,962 ★★★★★
    On Google search "kabam support".
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    NeotwismNeotwism Posts: 1,803 ★★★★★
    http://forums.playcontestofchampions.com/en/discussion/34/on-cheating-and-player-conduct
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    Kabam AhabKabam Ahab Posts: 956
    Hi Championcritic,

    The forums are not the place to discuss any actions taken on individual accounts, including in-game bans. There is more information here in our forums regarding bans.
This discussion has been closed.