For the service maintenance message banner, I would like to see it somehow be dismissed. It was preventing me from being able to access my solo objective/special objective tabs. It is bright orange, I see it, I read it, now I want to play my game without it hindering my tabs. Thank you.
I'm assuming the "Emergency Maintenance" is to repair the coding damage done by last nights "Scheduled Maintenance"... Carry on, Kabam... Carry on..........
That bar was super annoying for me when I was trying to do arena. I had to wait ten seconds every time I wanted to accept or continue in an arena match. I appreciate u guys trying to communicate and I don’t necessarily have a better idea, but it was still annoying and in my way.
This month has been filled with a lot of maintenance , I know we received compensation for maintenance earlier this month. Was this enough to satisfy players or do you feel like you need more?
Again and Again Maintenance, why don't you guys plan for maintenance thing when there is no AQ or AW attack even during season. Can't you solve once and for all this simple basic issue.. it's highly disappointing 🤧
I didn't get the orange banner letting me know. I was in incursions from about 08:35, had just won a fight when the game kicked me.
Before that I was in arena for about 5 hours...
Best not kill off my corvus..
That's not what should have happened. This is actually a symptom of the issue we're trying to fix, but I didn't anticipate that the message wouldn't show up.
All petty excuses are still excuses. I would just like to see the game fixed and whatever issue that is going on resolved. I can't be a champion if I'm not in the game grinding my fingers away. So thank kabam for making the game better.
I didn't get the orange banner letting me know. I was in incursions from about 08:35, had just won a fight when the game kicked me.
Before that I was in arena for about 5 hours...
Best not kill off my corvus..
That's not what should have happened. This is actually a symptom of the issue we're trying to fix, but I didn't anticipate that the message wouldn't show up.
Can we get a little more transparency on what the issue was? “Database issue” is pretty vague and it’s second maintenance during this AQ series.
Not really. This is not the kind of thing that any game or company is comfortable sharing, no matter how transparent we strive to be. I can say that our Database provider had an issue and that we're working to fix it, but that's about it.
We don't use this bar very often, but I'm going to ask that we improve it so that we can use it more in the future.
@Kabam Miike Can you get an IG message sent out too. They dont rely on the game being reloaded - I was in arena for like 5 hours before the update, had been in an incursions for about 25/30mins, had just finished a fight when it kicked me. Hoping it hasn't killed off my corvus.
In retrospect, we should have done both. I didn't want to rely on an In-Game Message because those are often missed, especially when it's this short notice.
I didn't get the orange banner letting me know. I was in incursions from about 08:35, had just won a fight when the game kicked me.
Before that I was in arena for about 5 hours...
Best not kill off my corvus..
That's not what should have happened. This is actually a symptom of the issue we're trying to fix, but I didn't anticipate that the message wouldn't show up.
Can we get a little more transparency on what the issue was? “Database issue” is pretty vague and it’s second maintenance during this AQ series.
Instead of "SELECT xyz_1 FROM table_1" they did "SELECT xyz_2 FROM table_1" by mistake. Come on man! Kabam is trying to be transparent. Appreciate that!
The currently scheduled maintenance window is horrible. If you did it the first hour of new AQ it would be much better. As it is, many of our member miss a crucial chance to do their second set of moves before maintenance, and usually asleep before maintenance is finished.
We don't use this bar very often, but I'm going to ask that we improve it so that we can use it more in the future.
@Kabam Miike Can you get an IG message sent out too. They dont rely on the game being reloaded - I was in arena for like 5 hours before the update, had been in an incursions for about 25/30mins, had just finished a fight when it kicked me. Hoping it hasn't killed off my corvus.
In retrospect, we should have done both. I didn't want to rely on an In-Game Message because those are often missed, especially when it's this short notice.
Given how late it is over there, I’m just glad we got the warning at all. I appreciated it.
I was in arena and didn't see any notification. I'm sure I'll be KO when I get back in. Why not have a soft lockout ten min before. Anybody in a fight will finish the fight and save progress before they are lockout. After everyone is locked out, you can start maintenance
This is “scheduled” due to a database issue with some third party affiliated with Kabam. I don’t see how you can blame them for this one. And I’m impressed/glad they actually gave us that information.
Cloud databases are new-ish and not “there” yet. I do appreciate the info in this thread.
Please issue the 30 min AQ timer this time. We have been facing scheduled and unscheduled maintenance and we haven't seen this 30 minutes timer for a while. Our guys don't feel comfortable playing map6 and placing defenders and all of this stuff at the same time, with all of those maintenance. @Kabam Miike@Kabam Lyra@Kabam Zibiit@Kabam Vydious@Kabam Porthos pleaaaase!
This month has been filled with a lot of maintenance , I know we received compensation for maintenance earlier this month. Was this enough to satisfy players or do you feel like you need more?
Again and Again Maintenance, why don't you guys plan for maintenance thing when there is no AQ or AW attack even during season. Can't you solve once and for all this simple basic issue.. it's highly disappointing 🤧
@DJMNH I believe once they figure out how to get better communication from the issue itself they can do better, but The Issue flat out refuses to notify Kabam when it feels like acting up. Maybe you can talk to The Issue and get it to cooperate with Kabam. Then maybe you can be happy for once.
We don't use this bar very often, but I'm going to ask that we improve it so that we can use it more in the future.
better solution: not to summon these bars/imaginary scheduled maintenances at all.
how-to: 1) plan max 1 / month scheduled maintenance if really needed for some bigger in-game changes 2) invest more to the server infrastructure (we are giving to Kabam enough money to buy half of the Google's servers) - if you have a database connectivity issue,use mirroring - feel free to contact me to send a short 350pages of how-to to Kabam DB admins, I have more DB certificates than my redhulk has stars. 3) if the problem was on the DB table structure, there is one solution too: TEST DATABASE before apply to production database + better sysadmins.. 4) other
This month has been filled with a lot of maintenance , I know we received compensation for maintenance earlier this month. Was this enough to satisfy players or do you feel like you need more?
Again and Again Maintenance, why don't you guys plan for maintenance thing when there is no AQ or AW attack even during season. Can't you solve once and for all this simple basic issue.. it's highly disappointing 🤧
@DJMNH I believe once they figure out how to get better communication from the issue itself they can do better, but The Issue flat out refuses to notify Kabam when it feels like acting up. Maybe you can talk to The Issue and get it to cooperate with Kabam. Then maybe you can be happy for once.
Bro we are doing map 6, lot of people are getting back to work after such long break due to covid19.. due to the time difference between my country and Kabam office it's straight difference of maybe around 8-9 hours. So when the maintenance work starts over there, its morning time at my place and people before going to work contribute as much as they can.. so you can understand how much we suffer and may be others too..
I have this window in the morning before work to move in AQ/AW, but this month so many maintenances and i can't make the move and make my my alliance angry, it's only my two cents
I tried to wait it out, but ended up passing out half way through apparently, lol. Randomly awoke at 5:50 AM (EST) and managed to wipe out my lane in AQ with 1 eye open 😂. While unexpected and inconvenient, it is what it is. Although I do agree with the notion that an in game message on top of the bar would've been prudent for such a venture. I was grinding Arena and then stopped to grab a drink. I go to start back up and BAM, maintenance. Didn't get to see the orange line at the bottom.
Perhaps there's a way for the game to send an alert in these instances? (Or for any form of maintenance for that matter) Like when it tells me that the 4 hour free crystal is ready to be claimed, or other alerts. If it is a planned maintenance (albeit impromptu planned, but planned none the less), then perhaps a notification from the game would be the best course of action. That way, even if you're not playing, you'll know about it. No need to come here, or log in and find out. The game tells you. If that can be done, that would be your best bet IMHO.
I would wager that the Free Crystal notification is basically working on an in app timer. However I have seen notifications from CoC that describe a deal that's available. So I would imagine there's got to be a way for it to notify the players of incoming maintenance, or even if it's "Emergency Maintenance" a mass notification being sent out to each device that the game is down would be helpful. It's quite frustrating when you think you're all good to go, go to login, and NOPE, Emergency Maintenance. If this can be implemented, it would be something to consider. If it's possible that is.
Comments
I would just like to see the game fixed and whatever issue that is going on resolved. I can't be a champion if I'm not in the game grinding my fingers away. So thank kabam for making the game better.
I expect 7.5 six star crystals via in game message tomorrow and a generic r3 to r4 six star rank up gem.
And I’m impressed/glad they actually gave us that information.
Cloud databases are new-ish and not “there” yet.
I do appreciate the info in this thread.
Really! Appreciate the effort though;)
how-to:
1) plan max 1 / month scheduled maintenance if really needed for some bigger in-game changes
2) invest more to the server infrastructure (we are giving to Kabam enough money to buy half of the Google's servers) - if you have a database connectivity issue,use mirroring - feel free to contact me to send a short 350pages of how-to to Kabam DB admins, I have more DB certificates than my redhulk has stars.
3) if the problem was on the DB table structure, there is one solution too: TEST DATABASE before apply to production database + better sysadmins..
4) other
Perhaps there's a way for the game to send an alert in these instances? (Or for any form of maintenance for that matter) Like when it tells me that the 4 hour free crystal is ready to be claimed, or other alerts. If it is a planned maintenance (albeit impromptu planned, but planned none the less), then perhaps a notification from the game would be the best course of action. That way, even if you're not playing, you'll know about it. No need to come here, or log in and find out. The game tells you. If that can be done, that would be your best bet IMHO.
I would wager that the Free Crystal notification is basically working on an in app timer. However I have seen notifications from CoC that describe a deal that's available. So I would imagine there's got to be a way for it to notify the players of incoming maintenance, or even if it's "Emergency Maintenance" a mass notification being sent out to each device that the game is down would be helpful. It's quite frustrating when you think you're all good to go, go to login, and NOPE, Emergency Maintenance. If this can be implemented, it would be something to consider. If it's possible that is.