Missing items from crystals
YorkshireLad
Member Posts: 19 ★
I may get a warning for this but honestly I don’t care. Ban me from the game.
So I require 4 Science T4cc to r5 Void.
I decide to open some t4cc class catalyst crystals to try to get some.
As things go I end up pulling 26 mutant T4cc from my crystals, typically I only get 3 Science when I need 4, but hey luck of the draw.
So I check my inventory I have 16/16 mutant go to overflow I have 8 mutant in there, that’s 24 in total. Hang on I just pulled 26 of them & had some in my stash already. Granted I can’t remember how many I had in stash, but I still somehow have less than I pulled from crystals. I haven’t rank anyone up so wtf.
I raise a ticket through support, they reply that the email I used to contact them isn’t the one on my in game account, funnily enough the email I used is my game log in email address but hey why let facts get in the way.
They ask me to verify various things about my account, ok I can do that or most of it. They ask me 6 things about my account 5 I answer, the 6th is tell them my 1st 2 real money purchases on the game. I’ve been playing 4 years, I have no idea at all what my 1st 2 purchases were, oh & they also want the date of these purchases.
I reply with the 5 facts about my account along with a guess of the purchases telling I can’t remember purchases from 4 years ago.
They reply again that they need this information about purchases.
I sent them a screenshot of my crystal opening items, proof there were 26, they can check my account & see I only have 24 in total & can check my rank ups to see I haven’t ranked up anyone.
What is the problem why can they not just say sorry we may have an issue with the inventory we can see from your screenshot & account that something is wrong.
Let’s be honest there’s lots of problems currently with the game & things not working as they should. Why can they not comprehend this fault also.
I’m not asking for money back I just want what I have earned.
So I require 4 Science T4cc to r5 Void.
I decide to open some t4cc class catalyst crystals to try to get some.
As things go I end up pulling 26 mutant T4cc from my crystals, typically I only get 3 Science when I need 4, but hey luck of the draw.
So I check my inventory I have 16/16 mutant go to overflow I have 8 mutant in there, that’s 24 in total. Hang on I just pulled 26 of them & had some in my stash already. Granted I can’t remember how many I had in stash, but I still somehow have less than I pulled from crystals. I haven’t rank anyone up so wtf.
I raise a ticket through support, they reply that the email I used to contact them isn’t the one on my in game account, funnily enough the email I used is my game log in email address but hey why let facts get in the way.
They ask me to verify various things about my account, ok I can do that or most of it. They ask me 6 things about my account 5 I answer, the 6th is tell them my 1st 2 real money purchases on the game. I’ve been playing 4 years, I have no idea at all what my 1st 2 purchases were, oh & they also want the date of these purchases.
I reply with the 5 facts about my account along with a guess of the purchases telling I can’t remember purchases from 4 years ago.
They reply again that they need this information about purchases.
I sent them a screenshot of my crystal opening items, proof there were 26, they can check my account & see I only have 24 in total & can check my rank ups to see I haven’t ranked up anyone.
What is the problem why can they not just say sorry we may have an issue with the inventory we can see from your screenshot & account that something is wrong.
Let’s be honest there’s lots of problems currently with the game & things not working as they should. Why can they not comprehend this fault also.
I’m not asking for money back I just want what I have earned.
0
Comments
Could be similar to a Display Bug in some other crystals (Sig Stones, Boosts, Revives, Heals, etc) where you open 50 crystals (for example) but it shows you pulled 117 different items from those 50 crystals (obviously wrong).
In those cases it is just Display Error when it totaled up how many things you pulled of each type, because it was far exceeding the number of crystals that you actually opened.