Earlier today, there was an issue where Summoners that logged on shortly after the Login Calendar switched over for the day didn't receive the Cosmic Ghost Rider login crystal. We've fixed the issue for players receiving the crystal now but will have to collect data and send out the crystal to all players that didn't receive it next week. We apologize for this inconvenience and look forward to making it right for you all.

Paid but didn't received items.

RenaxqqRenaxqq Posts: 598 ★★★
in General Discussion
So I purchased Cavalier daily special but didn't got any items from it! My money is gone but offer is still in unit store and items aren't added to my account! I already sent message to support team but anyway wanted to post about my problem there too.

Comments

  • Thicco_ModeThicco_Mode Posts: 8,849 ★★★★★
    only they can help u. we can't do much here
  • RenaxqqRenaxqq Posts: 598 ★★★
    And if they are going to help me(they must) then how exactly I'm going to get these items? Through game mail as claimable items?
  • Thicco_ModeThicco_Mode Posts: 8,849 ★★★★★
    Renaxqq said:

    And if they are going to help me(they must) then how exactly I'm going to get these items? Through game mail as claimable items?

    either that or directly put it in your account
  • Thicco_ModeThicco_Mode Posts: 8,849 ★★★★★
    Thicco_Mode said:

    Renaxqq said:

    And if they are going to help me(they must) then how exactly I'm going to get these items? Through game mail as claimable items?

    either that or directly put it in your account
    I assume it's the latter
  • RenaxqqRenaxqq Posts: 598 ★★★
    Ok. Thanks. Hope they fix this issue soon...:(
  • RenaxqqRenaxqq Posts: 598 ★★★
    @Kabam Miike wanted to ask how long I need to wait for fix? How to prove that I really purchased cavalier daily special and didn't got any items from it? When I sent message to support team I sent this(it is in latvian language but what else I can show you)
  • RenaxqqRenaxqq Posts: 598 ★★★
    @Kabam Miike Issue fixed! Thanks!:)
  • Kabam AhabKabam Ahab Posts: 930
    Glad to hear that the Support Team was able to resolve your issue. As this has already been resolved I am going to go ahead and close the thread.
This discussion has been closed.