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2017 and before gems not working..?

So today i wanted to rank up my 5* archangel and it only gives me the option to rank him up with the class rank up gem(the time i have 100ed the variant 5 someone help me)

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    Eb0ny-O-M4wEb0ny-O-M4w Posts: 13,764 ★★★★★
    The team is aware of it, and this is how it's currently coded to work.
    Don't know if contacting support would do anything here, or just wait until a future update changes the way you use the gems
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    ChristoskillerChristoskiller Posts: 123
    @Kabam Zibiit really need help here
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    ChristoskillerChristoskiller Posts: 123
    @will-o-wisp are you part of this team?
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    The_enlightenedThe_enlightened Posts: 545 ★★★
    Use the search tool next time apareado threads about it

    You need to contact support in order for them to change it. I believe you rank up then they change the gems out afterwards

    Why is it so complicated for kabam who knows
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    Eb0ny-O-M4wEb0ny-O-M4w Posts: 13,764 ★★★★★

    @will-o-wisp are you part of this team?

    No. My answer is purely based on what the moderator's already stated on previous threads about this issue
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    ChristoskillerChristoskiller Posts: 123
    I didnt use my stuff just said i can't use the 2017 ones
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