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Awakening Gem Bundle Bug

TheSilkyWafflwTheSilkyWafflw Posts: 2 ★
edited August 2020 in Bugs and Known Issues
I purchased the 4 star awakening gem bundle and didn’t even receive my crystal selector. I’ve waited and reset the game.
Post edited by Kabam Miike on

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    SaraLoneSaraLone Posts: 11 ★
    same here :(
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    Thicco_ModeThicco_Mode Posts: 8,852 ★★★★★
    you can contact support
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    SaraLoneSaraLone Posts: 11 ★
    Thicco_Mode said:

    you can contact support

    already did, but just to check if it was something widespread
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    DRAGOLADRAGOLA Posts: 84 ★
    Post this on bug and issues
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    Gman0713Gman0713 Posts: 6
    Same for me, I emailed support
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    Kabam MiikeKabam Miike Posts: 8,215
    Hey all, there was a bug here. If you didn't get the Selector, please try and restart your game now and let us know if it appears. If not, also let us know and we will look into it further.
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    SaraLoneSaraLone Posts: 11 ★
    edited August 2020
    Kabam Miike said:

    Hey all, there was a bug here. If you didn't get the Selector, please try and restart your game now and let us know if it appears. If not, also let us know and we will look into it further.

    already restarted several times and nothing appears. also sent an mail tu support team, ticket number 05588109
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    Gman0713Gman0713 Posts: 6
    Restarted multiple times, still nothing.
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    Gman0713Gman0713 Posts: 6
    Kabam Miike said:

    Hey all, there was a bug here. If you didn't get the Selector, please try and restart your game now and let us know if it appears. If not, also let us know and we will look into it further.

    Still nothing....
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    Kabam MiikeKabam Miike Posts: 8,215
    Hmm, okay. I'm on it.
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    TheSilkyWafflwTheSilkyWafflw Posts: 2 ★
    thanks mike.
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    SaraLoneSaraLone Posts: 11 ★
    Kabam Miike said:

    Hmm, okay. I'm on it.

    thank you ^_^
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    Gman0713Gman0713 Posts: 6
    Kabam Miike said:

    Hmm, okay. I'm on it.

    Thanks!
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    mrclever8mrclever8 Posts: 12 ★
    edited August 2020
    I didn't get my selector either and I have restarted the game (several times)
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    thewass1980thewass1980 Posts: 151 ★
    I have the same issue, still waiting on a fix for this.
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    Gman0713Gman0713 Posts: 6
    Anyone get their issue resolved yet? Mine hasn't.
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    SaraLoneSaraLone Posts: 11 ★
    Gman0713 said:

    Anyone get their issue resolved yet? Mine hasn't.

    I only got an answer redirecting my issue to another department. Still waiting for a solution
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    thewass1980thewass1980 Posts: 151 ★
    I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.
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    SaraLoneSaraLone Posts: 11 ★
    thewass1980 said:

    I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.

    Same here, and yes, a really annoying way to fix a bug problem and not a payment problem that needs to verify account ownership
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    SaraLoneSaraLone Posts: 11 ★
    SaraLone said:

    thewass1980 said:

    I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.

    Same here, and yes, a really annoying way to fix a bug problem and not a payment problem that needs to verify account ownership
    just recieved my selector in this very moment
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    Gman0713Gman0713 Posts: 6
    SaraLone said:

    SaraLone said:

    thewass1980 said:

    I got an email from support asking me to verify my account by sending in all sorts of in-game info, like age of account, first two purchases, etc. Super weird considering it should be clear from their records that I bought that bundle and never got the Selector. I sent in the info in my reply, but still waiting to get the Selector. Super annoying.

    Same here, and yes, a really annoying way to fix a bug problem and not a payment problem that needs to verify account ownership
    just recieved my selector in this very moment
    I just checked and mine came through as well.
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    Kabam MiikeKabam Miike Posts: 8,215
    Glad to hear it! If you were missing your selector, log in to the game and you should receive it now. Thanks for the patience everybody!
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