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Accidental rank up

AceOfDiamondAceOfDiamond Posts: 197 ★★
in General Discussion
I accidentally ranked up my 4 star Domino to rank 5 instead of ranking my five star Domino to rank 3. I have written a ticket to support. Will they reverse the upgrade and return the resources to inventory. Has anyone ever had a similar experience? How did it go?

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    AceOfDiamondAceOfDiamond Posts: 197 ★★
    I know its quite stupid of me and quite LOL worthy.
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    Rodomontade_BoiRodomontade_Boi Posts: 1,196 ★★★★
    Did you level her up?
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    LormifLormif Posts: 7,369 ★★★★★
    If you did not level her after the rank up they should be able to reverse it, they won’t do it if you leveled her
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    HendrossHendross Posts: 942 ★★★
    edited September 2020
    Yes, they'll typically reverse accidental item use if you havnt leveled the mistake and refund you the resources. This is a courtesy they can provide every 3 months. I used a rankup gem instead of resources by accident, turnaround was 24 hours and they were super nice. This is on a base-by-case basis and yours is slightly different. Good luck.

    Ref
    http://kabam.force.com/PKB/articles/en_US/FAQ/I-accidentally-sold-or-used-an-in-game-item-or-resource
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    AceOfDiamondAceOfDiamond Posts: 197 ★★
    I have not leveled her up.
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    Thicco_ModeThicco_Mode Posts: 8,852 ★★★★★
    then you will probably be ok. contagion support asap
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    TreininTreinin Posts: 215 ★★★
    They are very helpful if you accidentally use an awakening gem or something also. And I know people who have ranked champs up before and then had it reversed and got their materials back. However, there is a limit on how often they will do this for you (I believe once per 90 days), so be careful for a while.

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    AinyAiny Posts: 249 ★★★
    hasn't happened to me with a rank up, but I did purchase a featured 5* crystal by mistake and they converted the crystal back to shards. I also converted all of my units into battle chips at one point when the ally treasury was a big thing and they reversed it too. I don't think an accidental rank up should be any different. contact the support by submitting a ticket asap. they're very helpful, I haven't had a problem with them ever. good luck!
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    Kabam VydiousKabam Vydious Posts: 3,598
    Hendross said:

    Yes, they'll typically reverse accidental item use if you havnt leveled the mistake and refund you the resources. This is a courtesy they can provide every 3 months. I used a rankup gem instead of resources by accident, turnaround was 24 hours and they were super nice. This is on a base-by-case basis and yours is slightly different. Good luck.

    Ref
    http://kabam.force.com/PKB/articles/en_US/FAQ/I-accidentally-sold-or-used-an-in-game-item-or-resource

    Thank you for posting this! OP, reach out to support! They can help!
This discussion has been closed.