**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Seriously, who will keep track of those informations ?
So how do we do ?
I bought those offers and got 12 or 15 crystals (don’t remember) but got no compensation !
I didn’t track at what time i bought them and at what time i opened them.
And i can’t contact the support because of dumb questions when o click the support button in the game !
You did have another url where we could contact them without having to answer those questions. Can you give it to us please ?
Edit : i did find a way by choosing a subject other than account or purchase.
I played this game for years, i remember the time they rolled back the game a whole day because of 1 awakening gem claiming the importance of the balance in the game. One player claims in here getting the 21 crystals he bought compensated, so he got a total of 42 crystals!
I bought 1 odin with 10 crystals as advertised. I got them at 10:44 am did i get what was intended? Yes i did... But the people who bought them before 10:40 get more crystals for the same ammount of money i paid? Did the bundle have a different name? It was the same exact bundle. Players claim getting 4* 5* 6* champs. For the economy of the game that translates to a lot of ISO, gold, and crystals shards, and sig stones. Are this resources going to be taken away as a correction for the faulty crystals?
Due to this taking a week and a half and all the other issues, I had enough and requested a refund for all five deals. In doing so, I accidentally selected the two daily crystals I had bought that day as well.
Apple declined all my refund requests except the two daily ones (do not understand the reasoning). Now Kabam has put negative credits on my account (5998) and it costs $50 to get 5000 credits back.
So for trying to get a refund for their mistake that has been poorly handled, I ended up getting $10 refunded and now need to pay $60 (or 100, not sure what happens after the first 5000) to unlock my account.
I have dealt with a broken game since July and have continued to support financially. I am done now, I refuse to pay the money to unlock my account for their mistake.
I did not receive an explanation or any notice as to why.