Level Up Event Missing? [MERGED THREADS]

Typhoon · October 2021

GroundedWisdom said:

Typhoon said:

GroundedWisdom said:
This is all a bit dramatic for a Solo Event. The error was on their side, not debating that. Obviously they could only reinstate the rotation. No one is trying to deprive anyone of a Rev and 25 Units. People have the right to be upset, but saying things like they can't do anything right, or they're inept, is just uncalled for. Especially given what it is.

GroundedWisdom said:

Fryday said:
So...no level up, no information and no explaination hey.
They gave incorrect information and an no explanation as to why level up isn't active.
There, I fixed it for you.
They gave incorrect information because they thought it was resolved, and it wasn't. They explained that today.

...which does not negate the fact that we were given incorrect information and that we still don't have a level up event.

LouisW89 · October 2021

GroundedWisdom said:
This is all a bit dramatic for a Solo Event. The error was on their side, not debating that. Obviously they could only reinstate the rotation. No one is trying to deprive anyone of a Rev and 25 Units. People have the right to be upset, but saying things like they can't do anything right, or they're inept, is just uncalled for. Especially given what it is.

I don't think that's the point. It's 3 months+ of bugs, server crashes, broken events. This on it's own isn't really a problem, but you can't deny that there has been problems/bugs/lag with every single update or weekly event recently.

And then for Kabam developers to say 'we thought it was resolved but whoopsie', basically equates to 'we have no idea why our game keeps breaking and we don't know how to fix it'.

And I'm not saying they're not trying to fix it - they clearly have made some effort. But it's laughable at this point that bugs happen so regularly. I honestly don't understand why people are still throwing money at the game while it's still such a mess

Vintage773 · October 2021

Kabam Zibiit said:
Hey there everyone, just wanted to jump in here and clear some things up. The team was alerted yesterday that the event wasn't appearing as expected and they began working to investigate the cause. We believed we had found a solution and that the event would begin appearing correctly for everyone yesterday. When the event didn't appear, Porthos had let the rest of the team know this was still the case so they could continue looking into things. We apologize for any confusion, but as soon as we have more concrete info to share, we'll let everyone know.

I think people are more so irritated with that lack of communication initially than actually missing the event itself. A simple update from a mod stating they’re aware of the issue, and are investigating the cause would have gone a long way. It’s no secret that the game is broken right now, so everyone is naturally frustrated. People were frustrated that for the longest time there was no real communication, and when there was some…everyone chilled out a bit. Then the conversation around compensation was really vague, which lead to a new source of frustration. This game team and these forums have a history of not communicating with its loyal base, and when they do…it’s often times quite condescending (mainly talking about Miike).

To summarize, people aren’t THIS upset over missing a simple 22h level up event. They’re upset that the way it was handled continues an established pattern of poor communication.

GroundedWisdom · October 2021

LouisW89 said:

GroundedWisdom said:
This is all a bit dramatic for a Solo Event. The error was on their side, not debating that. Obviously they could only reinstate the rotation. No one is trying to deprive anyone of a Rev and 25 Units. People have the right to be upset, but saying things like they can't do anything right, or they're inept, is just uncalled for. Especially given what it is.
I don't think that's the point. It's 3 months+ of bugs, server crashes, broken events. This on it's own isn't really a problem, but you can't deny that there has been problems/bugs/lag with every single update or weekly event recently.

And then for Kabam developers to say 'we thought it was resolved but whoopsie', basically equates to 'we have no idea why our game keeps breaking and we don't know how to fix it'.

And I'm not saying they're not trying to fix it - they clearly have made some effort. But it's laughable at this point that bugs happen so regularly. I honestly don't understand why people are still throwing money at the game while it's still such a mess

Money or lack thereof isn't going to make things get resolved any faster. Nor does it help to have a list of issues in the backs of our minds to pull out anytime something goes wrong. All that does is build up frustration that most certainly cannot be satiated.
I'm not saying things haven't gone wrong. Clearly they have. I'm just saying I look at individual issues as they are.

Vintage773 · October 2021

GroundedWisdom said:

LouisW89 said:

GroundedWisdom said:
This is all a bit dramatic for a Solo Event. The error was on their side, not debating that. Obviously they could only reinstate the rotation. No one is trying to deprive anyone of a Rev and 25 Units. People have the right to be upset, but saying things like they can't do anything right, or they're inept, is just uncalled for. Especially given what it is.
I don't think that's the point. It's 3 months+ of bugs, server crashes, broken events. This on it's own isn't really a problem, but you can't deny that there has been problems/bugs/lag with every single update or weekly event recently.

And then for Kabam developers to say 'we thought it was resolved but whoopsie', basically equates to 'we have no idea why our game keeps breaking and we don't know how to fix it'.

And I'm not saying they're not trying to fix it - they clearly have made some effort. But it's laughable at this point that bugs happen so regularly. I honestly don't understand why people are still throwing money at the game while it's still such a mess
Money or lack thereof isn't going to make things get resolved any faster. Nor does it help to have a list of issues in the backs of our minds to pull out anytime something goes wrong. All that does is build up frustration that most certainly cannot be satiated.
I'm not saying things haven't gone wrong. Clearly they have. I'm just saying I look at individual issues as they are.

The issue isn’t the bugs or the broken game mechanics. It’s not the ever growing list of things not working as intended. The issue here is singular. It’s their response to every issue. The one thing that has been constant through all of this is their piss poor communication. Their lack of communication is what gets everyone all riled up. People will live with the broken things in the game for as long as it takes to fix them, all they’re asking for is improved communication along the way.

No_oneuk · October 2021

Maybe I am being naive but I really honestly don't understand why it would be so hard to just start a 22 hour level up event right now... not on a cycle, just a dedicated level up event on it's own.

Failing that, would it be hard to just send out a compensation package which has all of the tiers of rewards for the level up event so we don't miss out on the units and 5* generic sig?

And if that's not something that can just be done right now, could they not make a comment/post saying that they will later today start a dedicated event / send a compensation package once it has been prepared and able to be sent? Radio silence feels like the least apt way of handling it...

Shaanenegan · October 2021

Just give a definitive statement. Say we skipping it this time. Or say we starting in 1 hour. The problem is the waiting.

Ironside47 · October 2021

Honestly, how hard can this be? It’s an event that they run sometimes twice a week. I would love a technical explanation for what’s gone wrong.

Andremlopes · October 2021

You have got to be kidding me!!! Level up bugs up but the arena one comes normal?!?!

LBN1 · October 2021

New announcement made at top of the forum, level up was skipped and gotta wait for the next one. They should compensate by at least giving out the level up tier rewards plus a few bonus items, to everyone who got them during the previous level up. Or something similar, like I'd be certainly pleased with a 6* Nexus!

SandeepS · October 2021

Looks like this will be closed. No level up event.

ReignkingTW · October 2021

You've got your answer now.

Kabam Zibiit · October 2021

Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.

We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.

We apologize again for the confusion and thank you for your patience and understanding in this matter.

StevieManWonder · October 2021

Kabam Zibiit said:
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.

We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.

We apologize again for the confusion and thank you for your patience and understanding in this matter.

Cool, thanks for the in-depth explanation!

Typhoon · October 2021

Typhoon said:

DoubleDelta said:

Typhoon said:

You guys really can't get anything right, can you?
Well that's the one that's scheduled for today.. its just we've missed the whole level up. As I've said previously, it's likely they'll run them side by sids
I'd argue its just as likely they'll just tell us there's nothing they can do and to wait until the next level up event.

And there you have it.

TimeGenesis · October 2021

Am happy they now explained the situation. honestly am...
but
1 missed level up event = missed

20k Solo Shard Crystal
30k Gold
3 x 3k Iso bricks
1 L1 Rev
5* C sig stone
750 T5BC frags
1 L4 Potion
25 Units
2 x UC Golden Crystal
1200 T2A frags
5* G sig stone
3 x Golden Crystal

3 x 4* C sig stones
2 x Greater Arena Boost
3 x T3CC
3 x 4* G sig stones

+ Rank Rewards

I dont mind missing a few rewards but every bit resource u can get from an easy event to complete is a missed resource for a player.

But no mention of how we can get these (specially the upper most part of rewards listed)

ThēMandalorian · October 2021

Kabam Zibiit said:
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.

We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.

We apologize again for the confusion and thank you for your patience and understanding in this matter.

Thank you for this information, however this is not acceptable for the community to accept this from Kabam as a whole.

With the litany of issues we continue to face and this particular event being one of the most used and planned for by your community, there is not a reason this should be acceptable to just allow us to not have the event that was even promised to us yesterday that it was coming even after we alerted the team.

Now, the Moderators here have done an excellent job updating us, and I know they are only the messengers here, so I am asking them to relieve this message back to those at Kabam that have the ability to make this right with your consumer base:

"This is unacceptable, the game is not functioning properly and this event was needed which requires those planning rank ups to miss out on the rewards like gold, units, revives and even Ranked Milestones. In addition, resources saved for this were expiring as we waited for the event promised that never materialized. Some form of compensation- even just all the milestones we would have had given to us, is needed here.

Show us you actually are sorry and want to rebuild the relationship that continues to be tarnished with every fault that happens with something rather than brushing it off like we have been seeing."

Thank you again Moderators of the forums, I know this can be a thankless job so I wish you the best and I appreciate all you do for the community.

Preguiça · October 2021

Kabam Zibiit said:
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.

We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.

We apologize again for the confusion and thank you for your patience and understanding in this matter.

Would solo events not be changed? I didn't see any difference.

Kabam Zibiit · October 2021

Kabam Zibiit said:
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.

We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.

We apologize again for the confusion and thank you for your patience and understanding in this matter.

Also, just to confirm, we will be sending out compensation for the milestone rewards for the Event that was skipped, which should be able to go out next week.

SirGamesBond · October 2021

Kabam Zibiit said:

Kabam Zibiit said:
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.

We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.

We apologize again for the confusion and thank you for your patience and understanding in this matter.
Also, just to confirm, we will be sending out compensation for the milestone rewards for the Event that was skipped, which should be able to go out next week.

Now that's more like it. Thank you!

GroundedWisdom · October 2021

Thank you, Z!

kenadroid · October 2021

Kabam Zibiit said:

Kabam Zibiit said:
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.

We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.

We apologize again for the confusion and thank you for your patience and understanding in this matter.
Also, just to confirm, we will be sending out compensation for the milestone rewards for the Event that was skipped, which should be able to go out next week.

Can we also get the 1-10% Rank Rewards since a lot of us also aim for that.

MrAverage · October 2021

kenadroid said:
Can we also get the 1-10% Rank Rewards since a lot of us also aim for that.

Totally agree. I expect all milestones and the top 1-10% Rank Rewards to be the bare minimum start point on compensation…

…if they’re actually serious about it. Just my opinion. We’ll see I guess.

King_Sterny · October 2021

GroundedWisdom said:

AlexMilo said:
Guess I’m gonna have to sell the cr*p ton of mystic ISO I had saved for Sigil Witch..
Are you not capable of using it without Level-Up?

This is not a particularly "wise" comment. You know full well that levelling up a Champion outside of the Level Up Event is akin to giving away other valuable resources. The frustration that many are having isn't just about selling the iso; it's about being forced to either sell the iso and to delay level ups and rank ups that would improve one's roster, or to use the iso to level now and miss out on a week's worth of event rewards.

GroundedWisdom · October 2021

King_Sterny said:

GroundedWisdom said:

AlexMilo said:
Guess I’m gonna have to sell the cr*p ton of mystic ISO I had saved for Sigil Witch..
Are you not capable of using it without Level-Up?
This is not a particularly "wise" comment. You know full well that levelling up a Champion outside of the Level Up Event is akin to giving away other valuable resources. The frustration that many are having isn't just about selling the iso; it's about being forced to either sell the iso and to delay level ups and rank ups that would improve one's roster, or to use the iso to level now and miss out on a week's worth of event rewards.

It's wise when you consider people allowing their ISO and Cats to expire, rather than use it. Pretty logical to be honest. Use it, or lose it.

No_oneuk · October 2021

Cristalman said:
We don't want compensations, we want a game running as intended.

Speak for yourself, I definitely want compensation! The only reason I do level up is for those 25 units, the revive and the 5* sig.

Jez25 · October 2021

Kabam have screwed us again..
Wasted iso expiring. Lost of items from the level up event which includes 25 units.. and all we get is a lame excuse and apology..

Benighted_Chaos · October 2021

While it's understandably frustrating (I myself have 3 newly duped 5 stars I need to rank up), some of us do appreciate and understand that it was a late in your shift error and you all resolved it and communicated by the very next morning.

As a show of goodwill, and as it only costs some lines of code, may I suggest you guys simply send out the level up rank rewards as a way to earn some goodwill from the community? It's just a suggestion and I'm sure, while it won't please everyone, it will ease hostilities on a lot and show you are for the players. The rewards are not over the top and you guys have done much more elaborate payouts. Either way, many of us appreciate the quick turnaround between the mods and programmers.

Level Up Event Missing? [MERGED THREADS]

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