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Usual wait time for support

JAsummonarJAsummonar Posts: 171 ★
edited January 2022 in Suggestions and Requests
Hey everyone, some of us are still waiting for solo rank rewards for gifting and as per one of the mods comment I have also raised a support request. Based on your experience, how long does it take before they respond? Any idea? Please help
Post edited by Kabam Porthos on

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    CyborgNinja135CyborgNinja135 Posts: 1,114 ★★★★
    I've contacted support in two instances. First one took 15 minutes. Second one took 2 days. So far it's 50/50 for me.
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    RiptideRiptide Posts: 3,067 ★★★★★
    Both times I’ve contacted support I had results in less than a day.

    It also depends on what time and what day it is. I’d you send one Friday night, they might not get to it very quickly over the weekend.
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    JAsummonarJAsummonar Posts: 171 ★
    @Riptide that’s a really good point. May be because it’s a weekend I have not received a response
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    phillgreenphillgreen Posts: 3,728 ★★★★★
    Put a ticket in around 5pm AEST yesterday, had answers when I got up this morning. For reference it is currently 11:06am AEST
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    QuikPikQuikPik Posts: 808 ★★★★
    I put a ticket in a week ago for something different and I still haven't heard back yet.
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    JAsummonarJAsummonar Posts: 171 ★
    That’s surprising!! I hope you get a response soon. I personally am still waiting.. :smile:
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    Kabam PorthosKabam Porthos Posts: 4,676
    Our Support Team's response time depends on several factors, including how busy they are and how complex your issue is.

    I recommend being patient in the meantime. Rest assured, they'll get back to you as quickly as possible.
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