A lot of these issues would be solved if communication was done IN GAME rather via a website I’d wager the majority of the player base doesn’t even know exists
Honestly it’s kinda ridiculous. Today is July 4th, which is what the offers are celebrating. The in game mail said the tiered offers would be available through the 5th of July.
That they ended this morning, is just plain wrong and should be rectified if the people that are buying the unit offers want to purchase them. It’s only right to let them either via ticket or whatever.
It's not just July 4th. Canada Day is the 1st as well.
This is amazing. If you send an in-game message with incorrect information, then you send a new one correcting the mistake. And on top of that, I had been logged out on the forums. That message did not appear for some reason until I logged in. Honestly, I appreciate the hard work by some at Kabam. But I am going FTP because I cannot continue to support a company that keeps doing these types of things.
I'm not sure if some people just like to argue the contrary. But imagine any other business sends out letters/or emails to customers offering a deal ending on July 5th. When you go to store, they say "sorry, we put a flyer on our window yesterday, you should have read it."
No consumer protection agency that would accept that response. The store would have to honor the deal unless it was so obviously false that everyone knew it was an error, or they limited it to in stock inventory (which is not the case here) or they revoked it a similar manner as it was offered.
I am not blaming the messenger. I presume one decision maker came to this conclusion because it was a holiday weekend and time was short. I just cannot imagine this response would have gone out if normal communication channels were open.
I'm not sure if some people just like to argue the contrary. But imagine any other business sends out letters/or emails to customers offering a deal ending on July 5th. When you go to store, they say "sorry, we put a flyer on our window yesterday, you should have read it."
@Kabam Jax " I missed ALL the July 4th Deals, because I only read the in game mail, which stated...deals closing on the 5th of July. I had been grinding and saving units since I first heard about the 4th July deals. It's funny, because its called the 4th of july deals, but it closes before. I was still grinidng yesterday too, from 8000 units trying to get to 10K. Very unclear message from Kabam. Not everyone is on the forums.
Allow those who missed and misunderstood the timing to re-access the unit-based deals for 12 to 24 hours. Alot of us are sitting with 10K++ units and were waiting until 5th July morning to spend it.
@Kabam Jax " I missed ALL the July 4th Deals, because I only read the in game mail, which stated...deals closing on the 5th of July. I had been grinding and saving units since I first heard about the 4th July deals. It's funny, because its called the 4th of july deals, but it closes before. I was still grinidng yesterday too, from 8000 units trying to get to 10K. Very unclear message from Kabam. Not everyone is on the forums.
Allow those who missed and misunderstood the timing to re-access the unit-based deals for 12 to 24 hours. Alot of us are sitting with 10K++ units and were waiting until 5th July morning to spend it.
I don’t think there will be a re enabling of the offers. Let it rest now, act 8 will come at some point this or next year so use the units there. Or the gifting event cannot see that the offers will come back. It’s unfortunate but it’s over
I wanted to let you know that the dev team are having discussions around if there is a way they can make the tiered deals accessible for players who missed their opportunity due to the unclear messaging.
This doesn't guarantee anything, but I thought I'd let you know that it's on their radar, in case you wanted to hang on to your unit surplus.
I wanted to let you know that the dev team are having discussions around if there is a way they can make the tiered deals accessible for players who missed their opportunity due to the unclear messaging.
This doesn't guarantee anything, but I thought I'd let you know that it's on their radar, in case you wanted to hang on to your unit surplus.
Thank you. I think players appreciate this kind of communication.
@Kabam Jax I'm really glad Kabam is in talks about this issue. We really would like additional time to take advantage of the 7-4 Tiered Unit deals. A lot of us have grinded our thumbs to the bone in order to prepare for this once a year occasion.
@Kabam Jax Appreciate the update. My first post because I am still reeling from the huge disappointment and shock from not able to buy all the offers when I had full confidence to do so until I realized I could not.
I hope their solution has considered players who have bought only Tier 1 and 2, and not the last offer because I am one of them, and was confused by the timer reset for a new 3-day duration after my first purchase, believing I had plenty of time. On hindsight, I should have disregarded the new timer and followed the official announcement that it would end by July 4 so it was partly my mistake.
If they do re-trigger the offers starting from Tier 1 again for everyone, it would be unfair to those who have already purchased the first and/or second deal and can't imagine anyone would have the willingness or the units to re-purchase the deals just to reach the last tier. I am now hoping they are able to develop some system logic to identify this group of players and push the 'correct' level of offers in the game.
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And on top of that, I had been logged out on the forums. That message did not appear for some reason until I logged in.
Honestly, I appreciate the hard work by some at Kabam. But I am going FTP because I cannot continue to support a company that keeps doing these types of things.
No consumer protection agency that would accept that response. The store would have to honor the deal unless it was so obviously false that everyone knew it was an error, or they limited it to in stock inventory (which is not the case here) or they revoked it a similar manner as it was offered.
I am not blaming the messenger. I presume one decision maker came to this conclusion because it was a holiday weekend and time was short. I just cannot imagine this response would have gone out if normal communication channels were open.
Not everyone is on the forums.
Allow those who missed and misunderstood the timing to re-access the unit-based deals for 12 to 24 hours. Alot of us are sitting with 10K++ units and were waiting until 5th July morning to spend it.
I wanted to let you know that the dev team are having discussions around if there is a way they can make the tiered deals accessible for players who missed their opportunity due to the unclear messaging.
This doesn't guarantee anything, but I thought I'd let you know that it's on their radar, in case you wanted to hang on to your unit surplus.
Thanks again for your consideration!!
Appreciate the update. My first post because I am still reeling from the huge disappointment and shock from not able to buy all the offers when I had full confidence to do so until I realized I could not.
I hope their solution has considered players who have bought only Tier 1 and 2, and not the last offer because I am one of them, and was confused by the timer reset for a new 3-day duration after my first purchase, believing I had plenty of time. On hindsight, I should have disregarded the new timer and followed the official announcement that it would end by July 4 so it was partly my mistake.
If they do re-trigger the offers starting from Tier 1 again for everyone, it would be unfair to those who have already purchased the first and/or second deal and can't imagine anyone would have the willingness or the units to re-purchase the deals just to reach the last tier. I am now hoping they are able to develop some system logic to identify this group of players and push the 'correct' level of offers in the game.