Kabam support

De_Potato_SaladDe_Potato_Salad Member Posts: 472 ★★★
edited January 2023 in General Discussion
If any kabam employee sees this good because I’ve contacted support with a SERIOUS issue and haven’t had anything back for over 14 hours. I get that y’all are busy but this is a genuine concern. Apologies if this comes across as rude but it’s something I really need sorting out.
Post edited by Kabam Valkyrie on

Comments

  • GroundedWisdomGroundedWisdom Member Posts: 36,633 ★★★★★
    It can take up to 24 hours to receive a response.
  • De_Potato_SaladDe_Potato_Salad Member Posts: 472 ★★★
    GroundedWisdom said:

    It can take up to 24 hours to receive a response.

    In my personal experience I’ve not had to wait this long. This was actually something I was unaware of so thank you for that. I just feel mean now 😂

  • GroundedWisdomGroundedWisdom Member Posts: 36,633 ★★★★★
    It's all good. You're concerned, I get it.
  • DemonzfyreDemonzfyre Member Posts: 22,311 ★★★★★
    De_Potato_Salad said:

    GroundedWisdom said:

    It can take up to 24 hours to receive a response.

    In my personal experience I’ve not had to wait this long. This was actually something I was unaware of so thank you for that. I just feel mean now 😂

    You ticket isn't the only ticket. Sometimes it's quicker, sometimes it isn't. You'll get an automated response usually right away but actual responses take longer.

    With all the people that messed up with the banquet stuff, I'd expect a longer than normal wait time.
  • De_Potato_SaladDe_Potato_Salad Member Posts: 472 ★★★
    Demonzfyre said:

    De_Potato_Salad said:

    GroundedWisdom said:

    It can take up to 24 hours to receive a response.

    In my personal experience I’ve not had to wait this long. This was actually something I was unaware of so thank you for that. I just feel mean now 😂

    You ticket isn't the only ticket. Sometimes it's quicker, sometimes it isn't. You'll get an automated response usually right away but actual responses take longer.

    With all the people that messed up with the banquet stuff, I'd expect a longer than normal wait time.
    Yeah I should’ve taken that into consideration. Genuinely just been like crazy on edge with what’s happened so I guess I’m being pedantic lmao
  • KingAzKingAz Member Posts: 56 ★
    Miike just said they’re on holiday rn
  • De_Potato_SaladDe_Potato_Salad Member Posts: 472 ★★★
    KingAz said:

    Miike just said they’re on holiday rn

    @KingAz where you seeing this then?
  • Wakandas_FinestWakandas_Finest Member Posts: 859 ★★★★
    De_Potato_Salad said:

    KingAz said:

    Miike just said they’re on holiday rn

    @KingAz where you seeing this then?
    It was posted in the thread about SA rewards. The studio is closed today due to the holiday.
    Kabam Jax said:

    Hey gang,

    Today is a holiday and the studio is closed. Rest assured we'll get this looked at first thing tomorrow!

    Hope everyone had a good holiday.

This discussion has been closed.