Kabam, help. Please. I don't wanna get banned
![Superstar_1126](https://us.v-cdn.net/6029252/uploads/avatarstock/nSBFXL28AQXK2.png)
![](https://us.v-cdn.net/6029252/uploads/editor/f9/wu9yk7k4id4i.jpg)
I got 2 nexus crystals from Banquet Alliance rewards and one of them was Professor X. The 2nd was Dr Doom but when I chose to confirm Doom, i got the poor connection wifi flag thing and had to restart my game
When I opened my game again, i was presented with this.
![](https://us.v-cdn.net/6029252/uploads/editor/v0/14288rpte9rz.jpg)
It's the exact same nexus but with the option to awaken Doom instead of get a new Doom. I hit confirm because I was excited but now I'm worried about any consequences that may come my way. If i could please get some help on this, it'll be greatly appreciated Kabam. I dont wanna get banned or have my account suspended
6
Comments
We're looking into this now, it seems that we've had a couple reports about this issue.
Thank you for bringing it to our attention!
I clicked a 6* featured and got disconnected.
When I logged back in I had the crystal available to open but also had the same 17,000 shards.
It's corrected itself today and I have 2,000 shards.