Gauntlet

TheChosenOne1910TheChosenOne1910 Member Posts: 9 ★
in General Discussion
I'd like to talk about Gauntlet keys. Keys that I never received when I should have gotten 3. Has anyone had a similar case? Kabam doesn't even read my messages, just sends an automatic reply.

Comments

  • SquirrelguySquirrelguy Member Posts: 2,654 ★★★★★
    Did you even read Kabam's original message?

    If so, then we can definitely *try* to help you get to the bottom of this.
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    Yeah, I have an issue with a missing key. Any updates @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
  • TheChosenOne1910TheChosenOne1910 Member Posts: 9 ★
    Please don't answer me the same way as Kabam. I've never done Gauntlet, I've done act 6, because I also have act 7 and 8. And if there were no keys, there are none. Regards.
  • gazbeagazbea Member Posts: 83 ★
    Following as I also have the same issue. Missing all three key and been Thronebreaker around 6 months

    Didn’t do a single run of the gauntlet previously

    Raised a call with Kabam support today so I’m keeping hopeful

    Refuse to touch gauntlet until I have keys because what’s the point?!
  • Sha1emadeSha1emade Member Posts: 22 ★
    I have a similar issue. I have 100% all story content but have never ran the gauntlet. I got two keys not three and and endless chain of the same automated message from support. It’s really bad customer service to not even be acknowledged by a human.
  • gazbeagazbea Member Posts: 83 ★
    edited February 2023
    Never ran the Gauntlet yet I have ZERO keys… their support desk basically said that “after thorough investigations, Summoners have been handed out the keys that they are entitled to”

    I think that investigation needs revisiting

    @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    Lots of people complaining and Kabam only sends generic responses to the tickets we open. Let’s not give up until we receive an acceptable response. Let’s continue to open tickets until a human responds and not these support boots.

    Haven't seen this post yet @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra ?
  • Mad_Titan_ThanosMad_Titan_Thanos Member Posts: 78 ★
    TheChosenOne1910 said:

    Please don't answer me the same way as Kabam. I've never done Gauntlet, I've done act 6, because I also have act 7 and 8. And if there were no keys, there are none. Regards.

    My alt isn't even TB but has 3 keys. It however has completed act 6. Why it has the keys and you don't? That's a different story
  • gazbeagazbea Member Posts: 83 ★
    Yeah I’m Thronebreaker yet zero keys and never run the Gauntlet. I’d love to see the investigation and evidence that says I have haha
  • SuelGamesSuelGames Member Posts: 947 ★★★
    I am having the same issue
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    This is probably the message everyone with this problem is getting @gazbea . I received the message from this same “Jack” boot, if you reply anything he sends the same message with something in bold and then closes the ticket without your authorization. Terrible service.
  • TheChosenOne1910TheChosenOne1910 Member Posts: 9 ★
    You are absolutely right, the answers are automatic. There is no time frame for when they will fix the problem. I get the impression they don't care.
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    Jack Bot
  • KennyPLKennyPL Member Posts: 114 ★★
    Same thing. Did it once, got 1 more key (my understandindg is, that i should get 2, right)?
    Not gonna cry about it, it is what it is... not the only bug ine the game unfortunately :disappointed:
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    It's not a matter of crying or not, it's just justice. It's not our fault that Kabam is unable to fix an bug after so many attempts. And so far only silence on the side of @Kabam Porthos
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    Where is our justice @Kabam Vydious ?
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    I still have a missing key
  • benshbbenshb Member Posts: 867 ★★★★
    Also can we have 40% gauntlet key shards for TB exploration. So every 3 months we could go for one run. As it have been said, those rewards are not groundbreaking anymore.
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    They are not even able to give the correct number of keys to the players and you still want to give them more work? They'll probably give 4000% keys to someone, then take the Gauntlet out for 4 months and come back with even more bugs.
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    Where are our keys @Kabam Zibiit ?
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    Now Kabam is shutting people up, I don't see my updates in the post
  • TheChosenOne1910TheChosenOne1910 Member Posts: 9 ★
    It's been over 40 days since my first message to Kabla. So far I have no answer regarding missing keys. I have never seen such pathetic service.
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    yes, pathetic seems the right definition
  • Rafael_EgendRafael_Egend Member Posts: 42 ★
    Where is my keys?
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