Double/Triple Charged for Daily Crystals
Solbiolo
Member Posts: 11 ★
I recently requested a refund for less than $50, and Kabam KABAMMED my account. Not only did they wipe out my 2180 units, but they also fined me 5,499 units. They are requiring that I pay $50 to have my units restored. I’ve been playing this game since year one. This is the absolute opposite of customer appreciation. 
8
Comments
Are you saying it is entirely Kabam's and Apple's fault that you have been double/triple charged for offers ? (as opposed to you accidentally buying multiple times) ?
If you bought offers across multiple days, are you sure some of them didn’t just get processed on the same day (thus looking like they *were* from the same day) ?
Did you actually receive double/triple the stuff ?
Were you the one who instigated refunds by Apple ?
Or did Apple see such constant charges every day/week, and thought that it must have been a billing problem, and Apple themselves were the ones to go ahead and process a refund thinking that it must have been a mistake when purchasing ?
No matter what, when you go thru Apple/Google directly to ask for a refund, Kabam is not able to just take back the stuff that was purchased whenever they see a refund was done. (Crystals may have been already opened, etc, etc)
You should always contact Kabam directly to resolve any issues.
Since you went thru Apple, Kabam's policy is they can ask you to re-pay the money that Apple took away from Kabam, before allowing you to do anything further with existing or future Units.
I think you can press any individual charge and it gives specific info about the purchase time and date. If these show multiple purchases on the same day for items that can only be purchased once daily, that’d be pretty good evidence of being overcharged. If you send screen shots like that to Kabam CS, I’d hope they can help you out. In any event, CS is the only way to to get the issue resolved.
If you think this is something specific to Kabam, you're mistaken. Players get banned in other games for abusing the refund systems. And no less than Amazon itself has permanently banned customers from shopping there when they believe they are in appropriately exploiting the refund system there. People who have spent tens of thousands of dollars and almost certainly would have spent tens of thousands more have been permanently barred from shopping on Amazon. They've even gone so far as to ban people who have *shops* on Amazon, which not only prevents them from shopping on Amazon, it eliminates their ability to conduct business there.
In the past, hundreds to thousands of players have used this anonymous unaccountable refund system to simply take money from Kabam for everything from dissatisfaction with crystal openings to protesting completely independent game changes. The contest credit system was put in place to deal with the fact that people were literally telling players on the forums or the reddit that if they are unhappy with Kabam they can just ask for refunds at any time and there's nothing Kabam can do about it. Just as you did.
The forum team can't help you with this, you need to submit a support ticket in-game (although might be too late for that since you went through Apple already).
What you should have done is checked to see if you were charged for more purchases than you got. However, apparently Kabam did.