Cant purchase from summoners market [resolved]

Darshan142Darshan142 Member Posts: 12 ★
edited July 2023 in General Discussion
I logged into the market to make purchase today but I am not able to purchase anything it keeps telling me to login to mcoc user account even though i am logged in
Post edited by Kabam Jax on
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Comments

  • AinyAiny Member Posts: 263 ★★★
    same issue here
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  • Darshan142Darshan142 Member Posts: 12 ★
    Anyone knows how to resolve
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  • 5_manns_55_manns_5 Member Posts: 7 ★
    i am having the same issue

  • FineAFFineAF Member Posts: 3 ★
    Same here, buttons just don’t work.
  • DemonzfyreDemonzfyre Member Posts: 22,063 ★★★★★
    Darshan142 said:

    I logged into the market to make purchase today but I am not able to purchase anything it keeps telling me to login to mcoc user account even though i am logged in

    Are you logged in with your Kabam ID tied to your game account? You may have a Kabam account here for the forums but do you have one linked to your game?
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  • FineAFFineAF Member Posts: 3 ★
    Demonzfyre said:

    Darshan142 said:

    I logged into the market to make purchase today but I am not able to purchase anything it keeps telling me to login to mcoc user account even though i am logged in

    Are you logged in with your Kabam ID tied to your game account? You may have a Kabam account here for the forums but do you have one linked to your game?
    Yeah I’m def logged into my game account 🤷‍♂️ the buttons make a little movement then feel dead.
  • DemonzfyreDemonzfyre Member Posts: 22,063 ★★★★★
    FineAF said:

    Demonzfyre said:

    Darshan142 said:

    I logged into the market to make purchase today but I am not able to purchase anything it keeps telling me to login to mcoc user account even though i am logged in

    Are you logged in with your Kabam ID tied to your game account? You may have a Kabam account here for the forums but do you have one linked to your game?
    Yeah I’m def logged into my game account 🤷‍♂️ the buttons make a little movement then feel dead.
    Are you on mobile? PC? Do you have pop up blockers on? Are you on desktop mode on your mobile device?
  • FineAFFineAF Member Posts: 3 ★
    Demonzfyre said:

    FineAF said:

    Demonzfyre said:

    Darshan142 said:

    I logged into the market to make purchase today but I am not able to purchase anything it keeps telling me to login to mcoc user account even though i am logged in

    Are you logged in with your Kabam ID tied to your game account? You may have a Kabam account here for the forums but do you have one linked to your game?
    Yeah I’m def logged into my game account 🤷‍♂️ the buttons make a little movement then feel dead.
    Are you on mobile? PC? Do you have pop up blockers on? Are you on desktop mode on your mobile device?
    I tried in mobile and pc and both had the same behavior. Mobile def private browser by default and I’ll check pc in a bit but pop up blockers most likely. Good ideas, thanks :)
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  • NineHeavenNineHeaven Member Posts: 6 ★
    I have the same problem mate! Got recommended Grandmaster bundles in my account.... cannot purchase them
  • Kabam JaxKabam Jax Member, Moderator Posts: 1,718 ★★★★★
    Hello Summoners,

    The game team is working with xSolla right now to investigate why some of you are unable to purchase Fun in the Sun packages from the Summoner's Marketplace.

    We're hoping to have more information soon, we'll provide updates here when we do.
  • AsianDinnerAsianDinner Member Posts: 2 ★
    Yo is it just me or is it not letting me buy the new "fun in the sun" bundles. Like I'm trying to give this company money and get some shards like pls take my money.
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  • 5_manns_55_manns_5 Member Posts: 7 ★
    its not just you. This is a huge mistake on their part. Stupid bug like this can cause them to miss out on thousands of dollars. Just hope that they fix it soon.
  • GreatmindsGreatminds Member Posts: 2
    Same issue here I'm unable to purchase the new bundles only the old bundles which i don't want. If this isn't resolved soon I am going to cancel this purchase as this is probably a sign not to waste money on this game! lol. Perhaps I should buy Apple stock instead more profit in the long term!
  • GreatmindsGreatminds Member Posts: 2
    Kabam Jax said:

    Hello Summoners,

    The game team is working with xSolla right now to investigate why some of you are unable to purchase Fun in the Sun packages from the Summoner's Marketplace.

    We're hoping to have more information soon, we'll provide updates here when we do.

    We shall see.
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  • Darshan142Darshan142 Member Posts: 12 ★
    Anyone knows how to resolve guys just made the purchase its working now
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  • Kabam JaxKabam Jax Member, Moderator Posts: 1,718 ★★★★★
    Hello Summoners,

    Here with an update.

    It appears our game team was able to work with xSolla to find and fix the issue some were facing where they were unable to purchase the Fun in the Sun deals, specifically.

    My understanding is, and we've seen a couple Summoners confirm, that this issue is resolved.
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