False bans and suspensions

AndymythAndymyth Member Posts: 11 ★
in Bugs and Known Issues
I am sick of tired of Kabams incorrect account suspensions and their inability and unwillingness to investigate properly. Just been suspended for account sharing, well i don't share accounts, i play my account on multiple devices always in the same geographical location. I don't mind that their auto claptrap does these incorrect bans, what I do object to is that when you inform them they are wrong that they can't be bothered to investigate and work out that you aren't a cheat. The time before this when I was suspended for using a new Samsung s23 ultra, it was too new for their system and i assume they thought it was something else. I was quickly reinstated, but no apology etc. So why is there not a proper appeal process for people in the right.

Comments

  • Giantwalrus56Giantwalrus56 Member Posts: 990 ★★★★
    edited October 2023
    laserjohn26 said:

    Here we go. You seem insistent. Over under of 30 posts before something like "well my friend helped me once" or "one time my brother accidentally logged into my account when he was in venezuela"


    Those pesky brothers in Venezuela that keep asking for login info are going to be the death of this game...
  • AndymythAndymyth Member Posts: 11 ★
    I'm insistent because no one logged in as me apart from me, are you under the impression that Kabam care if they get a few innocent people in their culls ? Are you stupid enough to think they don't make mistakes ? I'm ranting because Kabam support were zero help and just cut and pasted that they couldn't explain why they thought I was account sharing. I've played the same way since 2015, anyone with half a brain could look at the stats they have and work out that it's 1 person , same devices always in the same location as each other. Thanks for your snotty comments, bet you love your little keyboard warrior chance to say things you wouldn't dare say to someone's face.
  • DemonzfyreDemonzfyre Member Posts: 22,024 ★★★★★
    Andymyth said:

    I'm insistent because no one logged in as me apart from me, are you under the impression that Kabam care if they get a few innocent people in their culls ? Are you stupid enough to think they don't make mistakes ? I'm ranting because Kabam support were zero help and just cut and pasted that they couldn't explain why they thought I was account sharing. I've played the same way since 2015, anyone with half a brain could look at the stats they have and work out that it's 1 person , same devices always in the same location as each other. Thanks for your snotty comments, bet you love your little keyboard warrior chance to say things you wouldn't dare say to someone's face.

    We're all skeptical because we've seen these posts 100's of times and it always turns out they shared their accounts. The pop-up window that shows in game, does it say you were banned because of account sharing? What part of the ToS does it say you violated?
  • laserjohn26laserjohn26 Member Posts: 1,550 ★★★★★
    Andymyth said:

    I'm insistent because no one logged in as me apart from me, are you under the impression that Kabam care if they get a few innocent people in their culls ? Are you stupid enough to think they don't make mistakes ? I'm ranting because Kabam support were zero help and just cut and pasted that they couldn't explain why they thought I was account sharing. I've played the same way since 2015, anyone with half a brain could look at the stats they have and work out that it's 1 person , same devices always in the same location as each other. Thanks for your snotty comments, bet you love your little keyboard warrior chance to say things you wouldn't dare say to someone's face.


  • GroundedWisdomGroundedWisdom Member Posts: 36,567 ★★★★★
    The most anyone can do in this case is reach out to Support.
  • phillgreenphillgreen Member Posts: 4,109 ★★★★★
    Were you attempting to match your alt in BG's?
  • AndymythAndymyth Member Posts: 11 ★
    I play this game because I have been a superhero fan since I was 5, I am in an alliance of just my accounts, have been for about 4 years. I don't care about BG's. I complete Thronebreaker each month, do a few battles and a path or 2 in AW and AQ. I have a fairly good account, about 15 7 stars I think. I did reach out to support, expecting them to take the time to check their data and un-suspend me, instead I got their cut and paste nonsense about account sharing even in the same home to be against policy. So it appears that's it's not my brother in Venezuela that is the problem but the imaginary one who apparently lives with me at 35. Look the global chat is toxic so perhaps I shouldn't have expected anything else here. All I'm saying is sometimes they make mistakes, they need to actual own up to this and do the legwork to see that perhaps a tech guy does have multiple devices and that he's been doing it for years. I even played the game on a Boox ultra tab c (colour eink) just to see how terrible it was. I've written all of 5 posts in my life, my account is the andymyth as it is here, if I was an actual cheat I'd have been vocal a few more times than this. I was interested to see if a few proper people had actually had an issue. Oh and before anyone says you can't have multiple accounts in the same alliance, yes you can, I checked with Kabam support several times and playing multiple accounts is no problem. They seem to be concerned about gifting events, so I tend to gift outside my accounts. anyway, what was once a fun little diversion that I happily paid my £10 a month to, has now irritated me enough that I am through with it and will not be picking it up again in 30 days times. So, since most here seem to think Kabam are faultless I will leave this alone and go back to spider-man 2 on the PS5, a game that is actually fun. Cheers all.
  • AndymythAndymyth Member Posts: 11 ★
    Oh I just realised what you meant by match your alt in BG's, lol, no only 1 of my other accounts is even level 60, the reset are around the 40-50 level, just use for AW and AQ sometimes, don't play BG with them. None of these accounts have been banned I hasten to add. I told the support guy about each of them so he could see it's the same round robin on the same devices. They didn't check any of it, Kabam is lazy, and immoral with zero empathy for an 8 year player.
  • AndymythAndymyth Member Posts: 11 ★
    laserjohn26 said:

    Andymyth said:

    I'm insistent because no one logged in as me apart from me, are you under the impression that Kabam care if they get a few innocent people in their culls ? Are you stupid enough to think they don't make mistakes ? I'm ranting because Kabam support were zero help and just cut and pasted that they couldn't explain why they thought I was account sharing. I've played the same way since 2015, anyone with half a brain could look at the stats they have and work out that it's 1 person , same devices always in the same location as each other. Thanks for your snotty comments, bet you love your little keyboard warrior chance to say things you wouldn't dare say to someone's face.


    Haha , kind of made my point for me there, keyboard warrior with a private profile, so so brave!
  • BringPopcornBringPopcorn Member Posts: 5,122 ★★★★★
    Andymyth said:

    I play this game because I have been a superhero fan since I was 5, I am in an alliance of just my accounts, have been for about 4 years. I don't care about BG's. I complete Thronebreaker each month, do a few battles and a path or 2 in AW and AQ. I have a fairly good account, about 15 7 stars I think. I did reach out to support, expecting them to take the time to check their data and un-suspend me, instead I got their cut and paste nonsense about account sharing even in the same home to be against policy. So it appears that's it's not my brother in Venezuela that is the problem but the imaginary one who apparently lives with me at 35. Look the global chat is toxic so perhaps I shouldn't have expected anything else here. All I'm saying is sometimes they make mistakes, they need to actual own up to this and do the legwork to see that perhaps a tech guy does have multiple devices and that he's been doing it for years. I even played the game on a Boox ultra tab c (colour eink) just to see how terrible it was. I've written all of 5 posts in my life, my account is the andymyth as it is here, if I was an actual cheat I'd have been vocal a few more times than this. I was interested to see if a few proper people had actually had an issue. Oh and before anyone says you can't have multiple accounts in the same alliance, yes you can, I checked with Kabam support several times and playing multiple accounts is no problem. They seem to be concerned about gifting events, so I tend to gift outside my accounts. anyway, what was once a fun little diversion that I happily paid my £10 a month to, has now irritated me enough that I am through with it and will not be picking it up again in 30 days times. So, since most here seem to think Kabam are faultless I will leave this alone and go back to spider-man 2 on the PS5, a game that is actually fun. Cheers all.

    Well there you have your answer
    Onyx Book has to have the store enabled, it doesnt have a Play Store by default, basically has uses the store same way as an emulator does.
  • AndymythAndymyth Member Posts: 11 ★
    BringPopcorn said:

    Andymyth said:

    I play this game because I have been a superhero fan since I was 5, I am in an alliance of just my accounts, have been for about 4 years. I don't care about BG's. I complete Thronebreaker each month, do a few battles and a path or 2 in AW and AQ. I have a fairly good account, about 15 7 stars I think. I did reach out to support, expecting them to take the time to check their data and un-suspend me, instead I got their cut and paste nonsense about account sharing even in the same home to be against policy. So it appears that's it's not my brother in Venezuela that is the problem but the imaginary one who apparently lives with me at 35. Look the global chat is toxic so perhaps I shouldn't have expected anything else here. All I'm saying is sometimes they make mistakes, they need to actual own up to this and do the legwork to see that perhaps a tech guy does have multiple devices and that he's been doing it for years. I even played the game on a Boox ultra tab c (colour eink) just to see how terrible it was. I've written all of 5 posts in my life, my account is the andymyth as it is here, if I was an actual cheat I'd have been vocal a few more times than this. I was interested to see if a few proper people had actually had an issue. Oh and before anyone says you can't have multiple accounts in the same alliance, yes you can, I checked with Kabam support several times and playing multiple accounts is no problem. They seem to be concerned about gifting events, so I tend to gift outside my accounts. anyway, what was once a fun little diversion that I happily paid my £10 a month to, has now irritated me enough that I am through with it and will not be picking it up again in 30 days times. So, since most here seem to think Kabam are faultless I will leave this alone and go back to spider-man 2 on the PS5, a game that is actually fun. Cheers all.

    Well there you have your answer
    Onyx Book has to have the store enabled, it doesnt have a Play Store by default, basically has uses the store same way as an emulator does.
    Nope boox tab ultra c is a Google certified device and comes with playtime enabled. I thought people might be a bit more tech savvy on here
  • AndymythAndymyth Member Posts: 11 ★
    laserjohn26 said:

    Hey look it only took 9 posts for him to admit (unintentionally) that the ban is justified. The under hit easy on this one.

    Nope boox tab ultra c is a Google certified device and comes with playtime enabled. I thought people might be a bit more tech savvy on here. Wow you people really are special hahaha
  • AndymythAndymyth Member Posts: 11 ★
    Andymyth said:

    BringPopcorn said:

    Andymyth said:

    I play this game because I have been a superhero fan since I was 5, I am in an alliance of just my accounts, have been for about 4 years. I don't care about BG's. I complete Thronebreaker each month, do a few battles and a path or 2 in AW and AQ. I have a fairly good account, about 15 7 stars I think. I did reach out to support, expecting them to take the time to check their data and un-suspend me, instead I got their cut and paste nonsense about account sharing even in the same home to be against policy. So it appears that's it's not my brother in Venezuela that is the problem but the imaginary one who apparently lives with me at 35. Look the global chat is toxic so perhaps I shouldn't have expected anything else here. All I'm saying is sometimes they make mistakes, they need to actual own up to this and do the legwork to see that perhaps a tech guy does have multiple devices and that he's been doing it for years. I even played the game on a Boox ultra tab c (colour eink) just to see how terrible it was. I've written all of 5 posts in my life, my account is the andymyth as it is here, if I was an actual cheat I'd have been vocal a few more times than this. I was interested to see if a few proper people had actually had an issue. Oh and before anyone says you can't have multiple accounts in the same alliance, yes you can, I checked with Kabam support several times and playing multiple accounts is no problem. They seem to be concerned about gifting events, so I tend to gift outside my accounts. anyway, what was once a fun little diversion that I happily paid my £10 a month to, has now irritated me enough that I am through with it and will not be picking it up again in 30 days times. So, since most here seem to think Kabam are faultless I will leave this alone and go back to spider-man 2 on the PS5, a game that is actually fun. Cheers all.

    Well there you have your answer
    Onyx Book has to have the store enabled, it doesnt have a Play Store by default, basically has uses the store same way as an emulator does.
    Nope boox tab ultra c is a Google certified device and comes with playtime enabled. I thought people might be a bit more tech savvy on here
    Playstore , guessed with the level of people I'm dealing with you wouldn't work out the typo. Anyway thanks for continuing the toxicity
  • HSS75HSS75 Member Posts: 1,161 ★★★
    Andymyth said:

    I am sick of tired of Kabams incorrect account suspensions and their inability and unwillingness to investigate properly. Just been suspended for account sharing, well i don't share accounts, i play my account on multiple devices always in the same geographical location. I don't mind that their auto claptrap does these incorrect bans, what I do object to is that when you inform them they are wrong that they can't be bothered to investigate and work out that you aren't a cheat. The time before this when I was suspended for using a new Samsung s23 ultra, it was too new for their system and i assume they thought it was something else. I was quickly reinstated, but no apology etc. So why is there not a proper appeal process for people in the right.


  • RonSwansonRonSwanson Member Posts: 1,171 ★★★★
    Andymyth said:

    Andymyth said:

    BringPopcorn said:

    Andymyth said:

    I play this game because I have been a superhero fan since I was 5, I am in an alliance of just my accounts, have been for about 4 years. I don't care about BG's. I complete Thronebreaker each month, do a few battles and a path or 2 in AW and AQ. I have a fairly good account, about 15 7 stars I think. I did reach out to support, expecting them to take the time to check their data and un-suspend me, instead I got their cut and paste nonsense about account sharing even in the same home to be against policy. So it appears that's it's not my brother in Venezuela that is the problem but the imaginary one who apparently lives with me at 35. Look the global chat is toxic so perhaps I shouldn't have expected anything else here. All I'm saying is sometimes they make mistakes, they need to actual own up to this and do the legwork to see that perhaps a tech guy does have multiple devices and that he's been doing it for years. I even played the game on a Boox ultra tab c (colour eink) just to see how terrible it was. I've written all of 5 posts in my life, my account is the andymyth as it is here, if I was an actual cheat I'd have been vocal a few more times than this. I was interested to see if a few proper people had actually had an issue. Oh and before anyone says you can't have multiple accounts in the same alliance, yes you can, I checked with Kabam support several times and playing multiple accounts is no problem. They seem to be concerned about gifting events, so I tend to gift outside my accounts. anyway, what was once a fun little diversion that I happily paid my £10 a month to, has now irritated me enough that I am through with it and will not be picking it up again in 30 days times. So, since most here seem to think Kabam are faultless I will leave this alone and go back to spider-man 2 on the PS5, a game that is actually fun. Cheers all.

    Well there you have your answer
    Onyx Book has to have the store enabled, it doesnt have a Play Store by default, basically has uses the store same way as an emulator does.
    Nope boox tab ultra c is a Google certified device and comes with playtime enabled. I thought people might be a bit more tech savvy on here
    Playstore , guessed with the level of people I'm dealing with you wouldn't work out the typo. Anyway thanks for continuing the toxicity
    Yes, you are quite toxic.
  • AndymythAndymyth Member Posts: 11 ★
    BringPopcorn said:

    Andymyth said:

    I play this game because I have been a superhero fan since I was 5, I am in an alliance of just my accounts, have been for about 4 years. I don't care about BG's. I complete Thronebreaker each month, do a few battles and a path or 2 in AW and AQ. I have a fairly good account, about 15 7 stars I think. I did reach out to support, expecting them to take the time to check their data and un-suspend me, instead I got their cut and paste nonsense about account sharing even in the same home to be against policy. So it appears that's it's not my brother in Venezuela that is the problem but the imaginary one who apparently lives with me at 35. Look the global chat is toxic so perhaps I shouldn't have expected anything else here. All I'm saying is sometimes they make mistakes, they need to actual own up to this and do the legwork to see that perhaps a tech guy does have multiple devices and that he's been doing it for years. I even played the game on a Boox ultra tab c (colour eink) just to see how terrible it was. I've written all of 5 posts in my life, my account is the andymyth as it is here, if I was an actual cheat I'd have been vocal a few more times than this. I was interested to see if a few proper people had actually had an issue. Oh and before anyone says you can't have multiple accounts in the same alliance, yes you can, I checked with Kabam support several times and playing multiple accounts is no problem. They seem to be concerned about gifting events, so I tend to gift outside my accounts. anyway, what was once a fun little diversion that I happily paid my £10 a month to, has now irritated me enough that I am through with it and will not be picking it up again in 30 days times. So, since most here seem to think Kabam are faultless I will leave this alone and go back to spider-man 2 on the PS5, a game that is actually fun. Cheers all.

    Well there you have your answer
    Onyx Book has to have the store enabled, it doesnt have a Play Store by default, basically has uses the store same way as an emulator does.
    Also , as a quick tech aside an android de ice that you install the playstore for is not at all the same as how an emulator works
    RonSwanson said:

    Andymyth said:

    Andymyth said:

    BringPopcorn said:

    Andymyth said:

    I play this game because I have been a superhero fan since I was 5, I am in an alliance of just my accounts, have been for about 4 years. I don't care about BG's. I complete Thronebreaker each month, do a few battles and a path or 2 in AW and AQ. I have a fairly good account, about 15 7 stars I think. I did reach out to support, expecting them to take the time to check their data and un-suspend me, instead I got their cut and paste nonsense about account sharing even in the same home to be against policy. So it appears that's it's not my brother in Venezuela that is the problem but the imaginary one who apparently lives with me at 35. Look the global chat is toxic so perhaps I shouldn't have expected anything else here. All I'm saying is sometimes they make mistakes, they need to actual own up to this and do the legwork to see that perhaps a tech guy does have multiple devices and that he's been doing it for years. I even played the game on a Boox ultra tab c (colour eink) just to see how terrible it was. I've written all of 5 posts in my life, my account is the andymyth as it is here, if I was an actual cheat I'd have been vocal a few more times than this. I was interested to see if a few proper people had actually had an issue. Oh and before anyone says you can't have multiple accounts in the same alliance, yes you can, I checked with Kabam support several times and playing multiple accounts is no problem. They seem to be concerned about gifting events, so I tend to gift outside my accounts. anyway, what was once a fun little diversion that I happily paid my £10 a month to, has now irritated me enough that I am through with it and will not be picking it up again in 30 days times. So, since most here seem to think Kabam are faultless I will leave this alone and go back to spider-man 2 on the PS5, a game that is actually fun. Cheers all.

    Well there you have your answer
    Onyx Book has to have the store enabled, it doesnt have a Play Store by default, basically has uses the store same way as an emulator does.
    Nope boox tab ultra c is a Google certified device and comes with playtime enabled. I thought people might be a bit more tech savvy on here
    Playstore , guessed with the level of people I'm dealing with you wouldn't work out the typo. Anyway thanks for continuing the toxicity
    Yes, you are quite toxic.
    Sad little people like you are all over global chat. Anyway after 3 tickets and a complaint, suspension lifted as an error. Thanks so much for all the support
  • Kasnow1Kasnow1 Member Posts: 80 ★
    I believe this Guy. I don’t know why but I think he is sincere.
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