Issues logging in after Google Play purchase [merged, under investigation]

LuciferDevilLuciferDevil Member Posts: 12 ★
edited October 2023 in General Discussion
Is the game server down? I'm not able to open the game. The disconnection message always pops up.
Post edited by Kabam Jax on
«13

Comments

  • CASrinivasCASrinivas Member Posts: 994 ★★★
    I dont think so...Its fine for me
  • LuciferDevilLuciferDevil Member Posts: 12 ★
    Thanks for confirming
  • ReignkingTWReignkingTW Member Posts: 2,774 ★★★★★
    We haven't that issue for years (congrats Kabam).
  • LuciferDevilLuciferDevil Member Posts: 12 ★
    but the issue is happening at my end. even tried to install the game in different phones and tried with multiple internet service providers. still no luck. that means it's happening for some users. that is even worse support by such incompetent support staffs.
  • HamwichesHamwiches Member Posts: 6 ★
    It's also happening to me. What device do you play on. I use s22 ultra
  • HamwichesHamwiches Member Posts: 6 ★
    Red connection symbol and disconnect messages whenever the game loads. I have checked and my WiFi is fine on everything else.
  • HamwichesHamwiches Member Posts: 6 ★


    Get these 2 images whenever I try log on
  • SHADØWFRØGGSHADØWFRØGG Member Posts: 8 ★
    Yeah same here, I even restarted everything
  • TerminatrixTerminatrix Member Posts: 2,938 ★★★★★
    edited October 2023
    Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again. The game has officially crapped out for tonight lol. Guess I'll go to sleep now lol
  • HamwichesHamwiches Member Posts: 6 ★
    Terminatrix said:

    Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again.

    That's exactly what I did as well
  • SHADØWFRØGGSHADØWFRØGG Member Posts: 8 ★
    Terminatrix said:

    Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again. The game has officially crapped out for tonight lol. Guess I'll go to sleep now lol

    That's exactly what I did as well. After I just bought an Odin. @Kabam Miike " anyway to look into this?
  • SHADØWFRØGGSHADØWFRØGG Member Posts: 8 ★

  • RichiesDad79RichiesDad79 Member Posts: 1,016 ★★★
    Same problem here. Same circumstances.
  • RichiesDad79RichiesDad79 Member Posts: 1,016 ★★★
    It happened only after I made the purchase.
  • MarwaceMarwace Member Posts: 1
    Same here after purchase
  • SHADØWFRØGGSHADØWFRØGG Member Posts: 8 ★
    Going on 3 hours now and I still can't get into the game.
  • SilentCertitudeSilentCertitude Member Posts: 9 ★
    Same
  • Yukzii_IIYukzii_II Member Posts: 182 ★★
    Do you guys not know? This is obviously Kabams new anti-whale feature smh
  • TchallaFORCE1TchallaFORCE1 Member Posts: 6 ★
    edited October 2023


    I'm having the same issue as well. Game was working fine, until I bought the cavalier nexus bundle from the Google store. Now I can't get in and when I do, it kicks me right out.
  • TchallaFORCE1TchallaFORCE1 Member Posts: 6 ★
    Can't even claim my calendar rewards, my 4 hr crystal, my daily crystal. Wanted to get the 25 units from the Hero Use event. And to make it worse, I bought all 250 6* sig stones and can't even use them. @Kabam Miike please please look into this.
  • SeahawkLOBSeahawkLOB Member Posts: 2
    Wow so it's the cavalier bundle from game store. I bought one and I'm stuck on this screen
  • SeahawkLOBSeahawkLOB Member Posts: 2
    @KabamMike help us
  • YazagakuYazagaku Member Posts: 14 ★
    Same problem!
  • YazagakuYazagaku Member Posts: 14 ★
    @Kabam Miike Please, help
  • KlippKlipp Member Posts: 220 ★★
    They won't be in to work for 5-6 mote hours. If you have any other devices you should be able to login on those. The one I did this with is my main phone so it makes playing this game frustrating since now I have to do it on a 5 year old phone
  • YazagakuYazagaku Member Posts: 14 ★
    @Klipp, for me it's not even working on my old phone, so I can't get in
  • ahmynutsahmynuts Member Posts: 7,531 ★★★★★
    edited October 2023
    Everyone is spamming Kabam Miike like he isnt on a beach in Hawaii sipping Margaritas or something rn lol

    @Kabam Jax it really seems like whenever one of you take a vacation something goes horribly horribly wrong
  • haloninja117haloninja117 Member Posts: 3 ★
    same here i bought the cav bundle and its not letting me log in and then when i get in after going in and out it freezes when i try to claim something and then kicks me out, ive tried deleting the game and re installing it clear my memory and cache and resrat my phone and nothing happens, i hope they fix this since sugar week and daily quests and crystals to claim and login stuff aswell
  • ShawnShazimShawnShazim Member Posts: 30 ★
    4hrs and counting on my end. Unable to do anything.
  • Sunnyace21Sunnyace21 Member Posts: 15 ★
    Facing the same , unable to raise support ticket as well, bought an advance unit bundle from play store and game won't load
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