Amazon Gaming Rewards not loading in account

Merigold00Merigold00 Member Posts: 11 ★
in Bugs and Known Issues
I fillowed the instructions to get Kushiel from Amazon gaming and it shows on Amazon as collected, but is not in my MCOC account. I restarted MCOC, tried everything. Nothing.

Comments

  • WackerfuWackerfu Member Posts: 23 ★
    Same here
  • WackerfuWackerfu Member Posts: 23 ★

  • GroundedWisdomGroundedWisdom Member Posts: 36,616 ★★★★★
    Same with me. I've claimed, and they're not there. I keep restarting, but nothing yet.
  • CirrusCirrus Member Posts: 87 ★
    Same , shows collected but nothing on android
  • Camarofanatic90Camarofanatic90 Member Posts: 38 ★
    edited November 2023
    Amazon shows I collected rewards but in game I have not received them. iPhone 13 current iOS.
  • DNA3000DNA3000 Member, Guardian Posts: 19,802 Guardian
    Did you attempt to claim with a browser other than Safari on iOS (iPhone)? If so, try again but make sure to use Safari instead of alternate browsers.

    It is also possible the devs are trying to fix previously reported issues. If so the servers may be unable to retrieve the appropriate information at times. Try again later and see if the problem persists.
  • SandPounderSandPounder Member Posts: 357 ★★★
    edited November 2023
    Does your Amazon account and Kabam account need to use the same email address or something?

    Update: I found out that you cannot claim through the Amazon app. Make sure you are claiming through Safari.
  • DoomanDooman Member Posts: 163 ★
    I found on android, I couldn't use the default browser to claim.(And scanning the QR code on my laptop was useless)

    When I swapped to a downloaded browser. (In my case, chrome for android), it then worked.
  • DNA3000DNA3000 Member, Guardian Posts: 19,802 Guardian
    Dooman said:

    I found on android, I couldn't use the default browser to claim.(And scanning the QR code on my laptop was useless)

    When I swapped to a downloaded browser. (In my case, chrome for android), it then worked.

    I believe you have to scan the QR code on a device that has the game loaded, because the QR code takes you to a redirect page that attempts to launch the game itself.
  • edricedric Member Posts: 62 ★
    GroundedWisdom said:

    Same with me. I've claimed, and they're not there. I keep restarting, but nothing yet.

    Git gud
  • Camarofanatic90Camarofanatic90 Member Posts: 38 ★
    SandPounder said:



    Update: I found out that you cannot claim through the Amazon app. Make sure you are claiming through Safari.

    This worked for me on iOS claimed in Amazon app but wouldn’t show up in game, went to browser and it let me redeem in game and claim the items.
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